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All Journal KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan Indonesian Journal of Community Empowerment
Susanti, Noviane Indah
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Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Physics Public Health Other

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PENGARUH ORGANIZATIONAL CULTURE DAN PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR PADA INSTALASI RAWAT INAP RS. PERMATA DALIMA SERPONG Susanti, Noviane Indah; Rosidawati, Imas; Mulyani, Kahar
KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan Vol. 5 No. 3 (2025)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/knowledge.v5i3.6957

Abstract

The role of Organizational Citizenship Behavior is highly critical in the inpatient department of RS Permata Dalima Serpong, given the high work intensity and the demand for fast and responsive healthcare services. Indications of declining in Organizational Culture Behaviour (OCB) such as low initiative to help colleagues and inadequate extra services to patients have contributed to reduced service quality and decrease in Bed Occupancy Rate (BOR). This study aims to analyze the influence of Organizational Culture and Perceived Organizational Support on the Organizational Culture Behaviour in the inpatient installation at the Permata Dalima Serpong. This research adopts a quantitative approach using descriptive verificative method. The study involved a total  population of 70 nurses selected through total sampling. Data collection was conducted using a structured questionnaire and the result were analyzed using multiple linear regression analysis. The finding show that Organizational Culture and Perceive Collectively, both variables have simultaneous influence on OCB for 63,8% of the variance with the remaining 63,2% influenced by other variable not examined in this study. These findings highlight the importance of fostering a strong Organiztional Culture and Perceived Organizational Support to enhance OCB among inpatien installation at RS Permata Dalima Serpong. ABSTRAKPada instalasi rawat inap RS. Permata Dalima Serpong, peran Organizational Citizenship Behavior sangat krusial mengingat intensitas kerja yang tinggi dan tuntutan pelayanan yang cepat serta responsif. Indikasi penurunan Organizational Culture Behaviour (OCB) seperti rendahnya inisiatif membantu rekan kerja dan kurangnya pelayanan ekstra kepada pasien berdampak pada turunnya kualitas pelayanan serta pemakaian tempat tidur di rawat inap (BOR). Penelitian ini memiliki tujuan untuk menelaah atau menjabarkan pengaruh Organizational Culture dan Perceived Organizational Support terhadap Organizational Citizenship Behaviour pada instalasi rawat inap di RS. Permata Dalima Serpong. Penelitian ini menggunakan pendekatan pada kuantitatif dengan jenis penelitian metode deskriptif verifikatif. Populasi penelitian sebanyak 70 orang perawat. Teknik pengambilan sampel menggunakan total sampling. Pengumpulan data dilakukan melalui kuesioner serta data dianalisis dengan regresi linier berganda. Hasil penelitian menjelaskan bahwa Organizational Culture serta Perceived  Organizational Support berpengaruh positif signifikan terhadap OCB sebesar dan simultan sebesar 63,8% sedangkan 36,2% dipengaruhi variabel lain yang tidak diteliti. Dengan demikian penguatan budaya organisasi atau Organizational Culture dan Perceived Organizational Support atau dukungan organisasi yang dirasakan sangat penting untuk meningkatkan prilaku kewargaan organisasi atau Organizational Citizenship Behaviour pada perawat Instalasi Rawat Inap RS. Permata Dalima Serpong.
KEGIATAN PENGABDIAN MASYARAKAT KELURAHAN RAGUNAN KECAMATAN PASAR MINGGU KOTA JAKARTA SELATAN DKI JAKARTA TAHUN 2026 Carolin, Bunga Tiara; D, Amalia Aghniya A; Tasya, Anggraini; Fitriyana, Eka; A, Inggit Fathurohmi; Susanti, Noviane Indah; Dwiphayanti, Salsabila
MAJU : Indonesian Journal of Community Empowerment Vol. 3 No. 1 (2026): MAJU : Indonesian Journal of Community Empowerment, January 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/maju.v3i1.2323

Abstract

Community service is a form of community midwifery care that aims to improve maternal and infant health through promotive and preventive approaches. One health problem still frequently encountered in the community is the low coverage of exclusive breastfeeding. Based on the results of an assessment and Focus Group Discussion (FGD) conducted in Ragunan Village, Pasar Minggu District, South Jakarta City, it was found that the priority problem faced by the community is the low knowledge and awareness of breastfeeding mothers regarding the importance of exclusive breastfeeding. This community service activity aims to increase the knowledge, understanding, and motivation of postpartum and breastfeeding mothers to provide exclusive breastfeeding for six months. The methods used in this activity include data collection, prioritizing problems using the FGD method, and interventions in the form of health education, including the practice of good and correct breastfeeding techniques, and breast care education. The target group for this activity is postpartum and breastfeeding mothers in RT 006 RW 07.The results of the activity showed an increase in knowledge and understanding among breastfeeding mothers regarding the meaning and benefits of exclusive breastfeeding, proper breastfeeding techniques, and breast care. Breastfeeding mothers also demonstrated high enthusiasm and motivation to exclusively breastfeed their babies. This activity is expected to contribute to increasing the coverage of exclusive breastfeeding and support efforts to improve maternal and infant health at the community level.
Co-Authors A, Inggit Fathurohmi Carolin, Bunga Tiara D, Amalia Aghniya A Dwiphayanti, Salsabila fitriyana, eka Mulyani, Kahar Rosidawati Wiradirja, Imas Tasya, Anggraini