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All Journal Jurnal Locus Penelitian dan Pengabdian Eduvest - Journal of Universal Studies
Adityatama, Erick Kristianto
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Aerospace Engineering Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Health Professions Mathematics Neuroscience Social Sciences

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Analisis Pengaruh Kualitas Pelayanan Medis Terhadap Kepuasan, Kepercayaan Dan Niat Kunjungan Ulang Pasien Di Unit Pelayanan Rawat Jalan Rumah Sakit Dkh Kedungwaringin Bekasi Adityatama, Erick Kristianto; Arianto, Radityo Fajar
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 10 (2025): : JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i10.4881

Abstract

Penelitian ini menganalisis hubungan antara kualitas pelayanan medis terhadap niat kunjungan ulang pasien di unit pelayanan rawat jalan dengan dimediasi oleh kepuasan dan kepercayaan pasien. Penelitian ini dilakukan di Rumah Sakit DKH Kedungwarining Bekasi menggunakan aplikasi google form yang melibatkan 175 responden. Pengumpulan data dilakukan dengan menyebarkan kuesioner berisi 30 pertanyaan dengan Skala Likert 1 – 5. Teknik pengambilan sampel menggunakan purposive sampling. Data dianalisis dengan metode Structure Equation Modeling (SEM) berbasiskan Partial Least Square (PLS). Hasil R2 menunjukan pengaruh positif dan signifikan untuk kualitas pelayanan medis terhadap kepuasan pasien, kualitas pelayanan medis terhadap kepercayaan pasien, kepuasan pasien terhadap niat kunjungan ulang, kepercayaan pasien terhadap niat kunjungan ulang, kualitas pelayanan medis terhadap niat kunjungan ulang pasien dengan dimediasi oleh kepuasan pasien, dan kualitas pelayanan medis terhadap niat kunjungan ulang pasien dengan dimediasi oleh kepercayaan medis semuanya memiliki p value < 0,05. Hasil uji hipotesa menunjukan semua hasil menunjukan hubungan positif dan signfikan, menandakan semua hipotesis didukung. Sebagai kesimpulan, kualitas pelayanan medis yang baik merupakan faktor penting untuk kepuasan dan kepercayaan pasien, yang juga berdampak positif terhadap niat kunjungan ulang pasien.
The Influence Of Healthcare Practitioners' Attitudes, The Role Of Teamwork, And The Physical Environment On Patient Safety Culture In Jakarta Hospitals Venny, Venny; Adityatama, Erick Kristianto; Prasetianto, Aditia; Bernarto, Innocentius
Eduvest - Journal of Universal Studies Vol. 4 No. 5 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i5.1234

Abstract

Patient safety is the primary goal in providing healthcare services. This can be realized by upholding a culture of patient safety, which refers to the values, beliefs, and behaviors held by hospital staff that prioritize patient safety. This study aims to determine the influence of healthcare practitioners' attitudes, the role of teamwork, and the physical environment on patient safety culture in Jakarta hospitals, as well as to formulate recommendations to improve patient safety culture in these hospitals. The study uses a quantitative method with a cross-sectional research design. Data for this study were collected through questionnaires, observations, and documentation studies. The population in this study consists of all healthcare practitioners in Jakarta hospitals, with sampling conducted using convenient sampling techniques. Data analysis techniques in this study include validity testing, reliability testing, and regression analysis using SPSS software. The results of the study indicate that healthcare practitioners' attitudes, the role of teamwork, and the physical environment have a positive and significant impact on patient safety culture in Jakarta hospitals.
Co-Authors Arianto, Radityo Fajar Innocentius Bernarto, Innocentius Prasetianto, Aditia Venny, Venny