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All Journal International Journal of Environmental, Sustainability, and Social Science Journal of Information Systems and Management Journal of Entrepreneurial and Business Diversity International Journal of Innovation Research in Education, Technology and Management (IJIRETM)
Fitridiani, Mutiara
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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Journal : Journal of Information Systems and Management

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Analisis Efektivitas Operasional Layanan Les Privat Berbasis Overall Equipment Effectiveness (OEE): Studi Kasus pada Usaha Pendidikan Nonformal Fitridiani, Mutiara; Asbari, Masduki
Journal of Information Systems and Management (JISMA) Vol. 5 No. 2 (2026): April 2026
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v5i2.1255

Abstract

This study examines the operational effectiveness of private tutoring services by adapting the Overall Equipment Effectiveness (OEE) concept to the non-formal education sector. Using a descriptive qualitative approach based on a case study, data was collected through observations, schedule documentation, and evaluation records over an operational period. The analysis revealed Availability of 90%, Performance of 89%, and Quality of 90%, resulting in an OEE of 72%. This figure indicates that service effectiveness is quite good but has not yet reached world-class levels (generally around 85% or higher) as recommended by OEE literature adapted for the service and education sectors. The novelty of this study lies in the use of OEE as a data-driven measurement tool in the context of non-formal education services, specifically private tutoring, to encourage evidence-based continuous improvement. The implications of this study provide an evaluative framework and practical recommendations for private tutoring program managers to enhance service quality through systematic and measurable improvements.
Co-Authors Anggraeni Purnama Sari, Indah Asbari, Masduki DAMAYANTI, Monica HADDY, Muhammad Saeful kusniyanto, Royan SIHOMBING, Yusniati