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All Journal Jurnal Manajemen dan Bisnis Jurnal Manajemen dan Bisnis
Ambarita, Margaretha
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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DAMPAK PENGARUH PELATIHAN DAN PENGEMBANGAN TERHADAP KINERJA KARYAWAN DI PT PEGADAIAN CABANG MEDAN SUNGGAL YANG DIMEDIASI ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) Ambarita, Margaretha; Ario, Firman; Yanti, Eli Delvi
Jurnal Manajemen dan Bisnis Volume 25 No. 2 Tahun 2025
Publisher : UNIKA Santo Thomas

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Abstract

This study aims to examine the influence of training, development, employee performance, and organizational citizenship behavior (OCB) at PT Pegadaian Medan Sunggal Branch. A quantitative approach was used, with data analysis conducted through Smart PLS version 4.0. The research involved the entire population of employees, totaling 36 individuals, using a census sampling method. The results indicate that both training and development do not have a significant effect on OCB. However, training shows a significant impact on employee performance, while development does not. Additionally, OCB was found to have no significant effect on employee performance. Furthermore, the indirect effects of training and development on performance through OCB were also found to be insignificant. These findings suggest that while training may contribute to improved employee performance, OCB does not serve as a strong mediating variable in this organizational context. Therefore, a more integrated human resource development strategy is necessary to optimize both performance outcomes and positive employee behavior in the workplace.
DAMPAK PENGARUH PELATIHAN DAN PENGEMBANGAN TERHADAP KINERJA KARYAWAN DI PT PEGADAIAN CABANG MEDAN SUNGGAL YANG DIMEDIASI ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) Ambarita, Margaretha; Ario, Firman; Yanti, Eli Delvi
Jurnal Manajemen dan Bisnis Volume 25 No. 2 Tahun 2025
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the influence of training, development, employee performance, and organizational citizenship behavior (OCB) at PT Pegadaian Medan Sunggal Branch. A quantitative approach was used, with data analysis conducted through Smart PLS version 4.0. The research involved the entire population of employees, totaling 36 individuals, using a census sampling method. The results indicate that both training and development do not have a significant effect on OCB. However, training shows a significant impact on employee performance, while development does not. Additionally, OCB was found to have no significant effect on employee performance. Furthermore, the indirect effects of training and development on performance through OCB were also found to be insignificant. These findings suggest that while training may contribute to improved employee performance, OCB does not serve as a strong mediating variable in this organizational context. Therefore, a more integrated human resource development strategy is necessary to optimize both performance outcomes and positive employee behavior in the workplace.
Co-Authors Ario, Firman Yanti, Eli Delvi