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PROFESSIONAL ENGLISH CONVERSATION TRAINING FOR THE FRONT OFFICE STAFF OF WYNDHAM HOTEL PALEMBANG Wijaya, Beni; Zakaria, Zakaria; Darmaliana, Darmaliana; Kamilah, Athirah Putri
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 9 No. 2 (2025): JUNI
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v9i2.2740

Abstract

Effective communication is essential for success in the profitable hotel sector. In this line of work, communication is crucial to a seamless and productive exchange between hotel service personnel and guests. In today's competitive hotel industry, training in English communication skills offers several benefits, including increased productivity at work, enhanced customer satisfaction, and long-term success. This training initiative serves as a community service project that showcases the front office staff of Wyndham Hotel Palembang's proficiency in professional English conversation with customers. Interviews were conducted to assess participants' satisfaction with the training's content and methodology. The majority of participants expressed positive opinions about the training's methods and content, as indicated by the findings. The conclusions of this community service project raise awareness among employers, directors, and industry specialists about the need to reevaluate the approach and substance of hotel staff communication skills training. Further discussion was held regarding the implications of providing hotel front office staff with well-designed training in English conversation skills.
Semantics analysis of Ratatouille movie: The lexical ambiguity in English Kamilah, Athirah Putri; Wijaya, Beni; Nadjmuddin, Muhammad
Journal of English Language and Education Vol 10, No 6 (2025)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v%vi%i.1760

Abstract

The importance of understanding meaning in context is highly paramount in movies. This linguistics research attempts to identify the utilization and prevalent use of homophones and homographs in the Disney animated film “Ratatouille.” This study highlighted semantics analysis through three characters; Remy, Alfredo Linguini, and Colette Tatou by analyzing their dialogues and narratives according to the spellings, writings, and meanings. With a total discovery of 313 words out of 920 dialogues, it was found that this film more maneuvered towards homophone, with Linguini as the leading conveyor with 75 words in hand. On the other side, Remy followed second as the provider of homographs with a sum of 60 words. These number show how lexical ambiguity can lead to misunderstanding if there are multiple meanings associated with the word. Thus, these results can not only contribute linguistically to comprehending the storytelling experience in the film, but also indicate that despite being the harder one, homophone words were used more commonly than homographs.