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All Journal JPS (Jurnal Pharma Saintika)
Ahmad Asrawi
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Health Professions

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TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN OBAT ANTIHIPERTENSI PADA PASIEN RAWAT JALAN DI RS X PEKANBARU Muhajri Agusfina; Renatalia fika; Ainun Naim; Mevy Trisna; Ahmad Asrawi
Journal Pharma Saintika Vol. 8 No. 2 (2025): Jurnal Pharma Saintika
Publisher : Program Studi DIII Farmasi Akademi Farmasi Dwi Farma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51225/jps.v8i2.72

Abstract

Abstract: Pharmacy personnel play a role in providing accurate, clear and up-to-date information to patients. Providing drug information to patients is important so that patients receive the right and proper treatment. This study aims to determine the level of patient satisfaction with drug services for outpatients at X Hospital. This study is an observational/survey study with a descriptive research design. Based on the results of the study conducted on the level of public satisfaction with drug services by pharmacy personnel at X Hospital, Pekanbaru, the level of satisfaction was obtained in the Satisfied category (67%). This result is an average of 5 dimensions of satisfaction, namely reliability 59% in the quite satisfied category, responsiveness 70% in the satisfied category, attention (empathy) 68% in the very satisfied category, assurance 69% in the satisfied category, tangible facilities 69% in the satisfied category. The level of patient satisfaction with drug services at X Hospital from the five dimensions of satisfaction does not have a very satisfied category.
Co-Authors Mevy Trisna Muhajri Agusfina Muhammad Ainun Naim Renatalia Fika