Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Kusumaningrum, Tyas
Unknown Affiliation
Nursing Public Health Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analysis of the Influence of Service Quality at Patient Registration Sites on Patient Satisfaction at the Singosari Health Center Rusdi, Achmad Jaelani; Ikawati, Fita Rusdian; Kusumaningrum, Tyas
PROMOTOR Vol. 8 No. 5 (2025): OKTOBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i5.1394

Abstract

This study aims to analyze the effect of the quality of patient registration services on patient satisfaction at the Singosari Health Center. This study uses a quantitative method with an observational analytical approach and a cross-sectional design. The research sample was outpatients who had received services at the Singosari Health Center calculated using the Slovin formula with a total of 98 respondents selected using random sampling techniques. The data was collected using questionnaires and analyzed using the Spearman statistical test. The research results from the Spearman Rank Test obtained a p-value of 0.000 (p<0.05), and Ho was rejected and declared to be related. It shows that there is a significant relationship between the quality of service at the patient registration site and patient satisfaction at the Singosari Health Center. The dimensions of service quality which include tangibles, reliability, responsiveness, assurance, and empathy affect patient satisfaction. The better the quality of service provided, the higher the level of patient satisfaction.
Evaluation of Management of Medical Record Release at Panti Waluya Sawahan Hospital Malang Kusumaningrum, Tyas; Ikawati, Fita Rusdian; Ansyori, Anis
PROMOTOR Vol. 9 No. 1 (2026): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v9i1.1761

Abstract

This study aims to evaluate the management of the release of medical records at Panti Waluya Sawahan Hospital Malang based on the Standard Operating Procedure (SPO) document Number RM.32.2022. This type of research is a qualitative descriptive research that describes the results of the evaluation of the release of medical record information at Panti Waluya Sawahan Hospital Malang. The method used is qualitative descriptive with observation techniques through document study and content analysis. The results of the evaluation show that although SPO has established normative requirements and flows for the release of medical information, its implementation still faces various obstacles. Among them are non-compliance of third parties who often do not attach power of attorney, inconsistencies in verification of applicants' identities, lack of service time standards, and reliance on manual documentation. These findings indicate the need to revise SOPs with the addition of technical guidelines for third parties, determination of service times, and the implementation of a digital recording system through SIMRS. These improvements are important to improve data security, service efficiency, and compliance with applicable legal regulations.
Co-Authors ACHMAD JAELANI RUSDI Anis Ansyori Ikawati, Fita Rusdian