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All Journal Ilomata International Journal of Management Ilomata International Journal of Management
Saputra, Farhan Adi
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Decision Sciences, Operations Research & Management Social Sciences

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Implementation Policy Service Administration Integrated Sub-district (PATEN) in Sape District, Sape Regency Bima Saputra, Farhan Adi; Madani, Muhlis; Usman, Jaelan; Mappasere, Fatmawati A.; Mustari, Nuryanti; Parawu, Hafiz Elfiansya; Razak, Andi Rosdianti
Ilomata International Journal of Management Vol. 6 No. 4 (2025): October 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i4.1777

Abstract

The implementation of public service reforms through the Integrated Administrative Services (PATEN) policy aims to simplify administrative processes and enhance service quality at the sub-district level. In Sape Sub-district, Bima Regency, the policy has been adopted to provide fast and integrated services. However, challenges such as poor communication, limited resources, and overlapping bureaucracy hinder its effectiveness. This study evaluates the PATEN policy's implementation in Sape Sub-district, focusing on communication, resources, personnel placement, and bureaucratic structure. The research uses a qualitative descriptive approach with data collected through interviews, observations, and documentation. The findings aim to identify challenges and provide recommendations to improve the efficiency and quality of public services at the sub-district level.
Implementation Policy Service Administration Integrated Sub-district (PATEN) in Sape District, Sape Regency Bima Saputra, Farhan Adi; Madani, Muhlis; Usman, Jaelan; Mappasere, Fatmawati A.; Mustari, Nuryanti; Parawu, Hafiz Elfiansya; Razak, Andi Rosdianti
Ilomata International Journal of Management Vol. 6 No. 4 (2025): October 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i4.1777

Abstract

The implementation of public service reforms through the Integrated Administrative Services (PATEN) policy aims to simplify administrative processes and enhance service quality at the sub-district level. In Sape Sub-district, Bima Regency, the policy has been adopted to provide fast and integrated services. However, challenges such as poor communication, limited resources, and overlapping bureaucracy hinder its effectiveness. This study evaluates the PATEN policy's implementation in Sape Sub-district, focusing on communication, resources, personnel placement, and bureaucratic structure. The research uses a qualitative descriptive approach with data collected through interviews, observations, and documentation. The findings aim to identify challenges and provide recommendations to improve the efficiency and quality of public services at the sub-district level.
Co-Authors Andi Rosdianti Razak, Andi Rosdianti Jaelan Usman, Jaelan Mappasere, Fatmawati A. Muhlis Madani, Muhlis Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya