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Musa, Anugrah Dwi Lestari
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Humanities Economics, Econometrics & Finance Social Sciences

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AI and Employee Well-being: A Case Study of Mental Health Chatbot Implementation in a Tech Company Parinsi, Welimas Kristina; Musa, Anugrah Dwi Lestari
Journal Management & Economics Review (JUMPER) Vol. 2 No. 9 (2025): May
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v2i9.593

Abstract

The integration of artificial intelligence (AI) into workplace well-being strategies has generated growing interest, particularly through the use of mental health chatbots as scalable and accessible interventions. This study investigates the implementation of a mental health chatbot within a Jakarta-based technology company to explore its role in supporting employee well-being. Guided by a qualitative case study design, the research draws on semi-structured interviews, focus groups, and participant observations to capture employees’ lived experiences and perceptions of the chatbot. Data were analyzed thematically, following Braun and Clarke’s reflexive approach, with attention to cultural and organizational context. The findings reveal four overarching themes: accessibility and convenience, emotional safety and stigma reduction, limitations of empathy and personalization, and organizational integration and trust. Employees appreciated the immediacy and privacy afforded by the chatbot, which lowered barriers to help-seeking and contributed to reducing stigma surrounding mental health. However, participants also noted the chatbot’s limitations in conveying empathy and expressed concerns about data privacy and potential managerial oversight. These results suggest that mental health chatbots can serve as valuable adjuncts to existing well-being programs, offering first-line support and normalizing mental health conversations in the workplace. Yet, their effectiveness is contingent upon transparent data governance, cultural adaptation, and integration with human-based care. The study contributes to theoretical debates on AI and employee well-being, while offering practical and policy implications for organizations and regulators seeking to balance technological innovation with ethical responsibility.
Assessing How Hybrid Learning Shapes Academic Achievement: Evidence of Communication-Mediated Effects in Higher Education Parinsi, Welimas Kristina; Musa, Anugrah Dwi Lestari; Musa, Kartika Septiary Pratiwi
Journal Management & Economics Review (JUMPER) Vol. 3 No. 6 (2025): December
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i6.828

Abstract

This research explores the effect of hybrid learning on students' Grade Point Average (GPA) in the Management Study Program at Makassar State University, with interpersonal communication as an intervening variable. The Covid-19 pandemic has forced educational institutions to adapt to new learning methods, combining face-to-face and online learning. This research aims to evaluate the effectiveness of the hybrid learning model in increasing GPA and identify the role of interpersonal communication in this process. Through a quantitative approach with descriptive methods, data were collected using a questionnaire distributed to active students from the 2021 to 2024 classes. The research results show that hybrid learning significantly increases students' GPA, and the effectiveness of interpersonal communication is proven to mediate the relationship between hybrid learning and increasing GPA. These findings emphasize the importance of clear and responsive communication in supporting the learning process, as well as encouraging the development of better communication strategies to achieve optimal academic results.
Hybrid Learning, Learning Motivation, and Academic Performance: Empirical Evidence from Economics and Business Students in Indonesia Parinsi, Welimas Kristina; Musa, Anugrah Dwi Lestari; Musa, Kartika Septiary Pratiwi
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 3 No 3 (2026): On Progress
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v3i3.394

Abstract

This study investigates the influence of hybrid learning and learning motivation on students’ academic performance at the Faculty of Economics and Business, Universitas Negeri Makassar. Using a quantitative associative design, data were collected from 60 students selected through purposive sampling, all of whom had experienced hybrid learning. A structured questionnaire measured perceptions of hybrid learning, learning motivation, and academic performance. Descriptive statistics, multiple linear regression, t-tests, and F-tests were conducted using SPSS and Microsoft Excel. The results show that both hybrid learning (B = 0.634; Sig. = 0.003) and learning motivation (B = 0.679; Sig. = 0.000) significantly and positively influence academic performance. The model also demonstrates strong overall significance (F = 80.793; Sig. = 0.000), confirming that the two independent variables jointly predict academic outcomes. Hybrid learning enhances flexibility, interaction quality, and technological accessibility, which in turn strengthens students’ motivation and engagement. Motivated students exhibit stronger initiative, better time management, and more consistent participation, contributing to improved academic achievement. These findings highlight hybrid learning as a strategic instructional approach that supports motivation-driven academic performance. The study recommends that higher education institutions integrate hybrid learning frameworks with motivation-enhancing strategies to strengthen student outcomes. Future research should broaden the sample and involve multiple institutions to enhance generalizability.
Co-Authors Musa, Kartika Septiary Pratiwi Parinsi, Welimas Kristina