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All Journal International Journal of Environmental, Sustainability, and Social Science AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment)
WIBAWA, I Made Aryan Satriya
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Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Social Sciences

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The Impact of Emotional Labor and Workplace Incivility on Psychological Well-Being in Restaurants in Denpasar City with Burnout as a Mediating Variable WIBAWA, I Made Aryan Satriya; PUTRA, Ida Bagus Udayana; INDIANI, Ni Luh Putu
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1506

Abstract

The restaurant industry in Denpasar, Bali, is growing rapidly due to high tourism demand, leading to intense competition and pressure on employees. This study examines the impact of emotional labor and workplace incivility on psychological well-being, with burnout as a mediating variable. Data were collected from 180 restaurant employees in Denpasar through questionnaires and analyzed using Partial Least Squares (PLS).The study found that emotional labor had a positive effect on psychological well-being (β=0.226, p=0.005), supported by the internalization of Balinese cultural values ​​such as Tri Hita Karana and pride in working in the tourism sector, which transform emotional demands into a source of satisfaction. Meanwhile, workplace incivility also showed a positive effect on psychological well-being (β=0.871, p<0.001), indicating that employees develop resilience and utilize social support to transform incivility into a challenge that fosters personal growth. However, workplace incivility significantly increased burnout (β=1.061, p<0.001), indicating that even though incivility was initially perceived as a challenge, it still drained psychological resources. Emotional labor did not directly lead to burnout (β=-0.128, p=0.056), nor did burnout significantly affect psychological well-being (β=-0.171, p=0.081), likely due to cultural and spiritual support in Bali. However, burnout significantly mediated the effects of emotional labor (β=0.282, p=0.028) and workplace incivility (β=-0.387, p=0.001) on psychological well-being, underscoring the role of cultural coping in workplace psychological dynamics.
Integrating Modern Cassava Processing And Digital Marketing To Strengthen Local Businesses In Angat Buhay Village, Philippines Indiani, Ni Luh Putu; Mangku, I Gede Pasek; Putra, I.B. Udayana; Sumayo, Romeo M.; Lestari, Ni Luh Metri; Wibawa, I Made Aryan Satriya; Darmawan, Kadek Dinda Rahayu
AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Vol. 9 No. 3 (2025)
Publisher : Asia Pacific Network for Sustainable Agriculture, Food and Energy (SAFE-Network)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29165/ajarcde.v9i3.814

Abstract

This international community service program was carried out in Angat Buhay Village, Philippines, with the aim of increasing community capacity in cassava processing and digital marketing. The main problem of partners is the limited skills of food technology, production facilities, and offline and digital marketing. The solutions provided include training in cassava processing (mocaf and chips), the provision of modern tools (graters, dryers, vacuum sealers), as well as training in digital marketing strategies through social media and marketplaces. The results of the activity show an increase in the production capacity of partners, partners to produce new products (mocaf and chips), partners have social media, and an increase in sales through digital channels. The program also strengthens international academic collaboration (Warmadewa - UNC).
Co-Authors Darmawan, Kadek Dinda Rahayu I Gede Pasek Mangku Ida Bagus Udayana Putra Lestari, Ni Luh Metri Ni Luh Putu Indiani Sumayo, Romeo M.