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All Journal IKRA-ITH EKONOMIKA Global Insights in Management and Economic Research
Hasibuan, Siti Junaidah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan dan Kepemimpinan Terhadap Kepuasan Masyarakat pada Kantor Kelurahan Labuhan Bilik, Kecamatan Panai Tengah Yunita, Herna; Sagala, Lapiti Gokmatua; Hasibuan, Siti Junaidah
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

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Abstract

Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan dan kepemimpinan terhadapkepuasan masyarakat di Kantor Kelurahan Labuhan Bilik, Kecamatan Panai Tengah.Permasalahan utama adalah rendahnya kualitas pelayanan, kepemimpinan yang kurang efektif,serta rendahnya kepuasan masyarakat. Penelitian ini menggunakan metode kuantitatif denganpopulasi seluruh masyarakat Kelurahan Labuhan Bilik sebanyak 3.498 orang. Sampel berjumlah98 responden ditentukan melalui teknik acak sederhana menggunakan rumus Slovin. Datadianalisis dengan regresi linier berganda menggunakan SPSS versi 25. Hasil penelitianmenunjukkan persamaan regresi Y = 2,895 + 0,234X1 + 0,321X2 + e, yang berarti kualitaspelayanan dan kepemimpinan secara simultan berpengaruh positif dan signifikan terhadapkepuasan masyarakat. Uji parsial menunjukkan kualitas pelayanan berpengaruh positif signifikandengan thitung = 3,994 > ttabel = 1,98827, sedangkan kepemimpinan juga berpengaruh positifsignifikan dengan thitung = 5,635 > ttabel = 1,98827. Uji simultan menghasilkan Fhitung =48,316 > Ftabel = 3,09, dengan koefisien determinasi (R²) sebesar 0,494. Hal ini menunjukkanbahwa 49,4% kepuasan masyarakat dipengaruhi oleh kualitas pelayanan dan kepemimpinan,sedangkan 50,6% dipengaruhi faktor lain di luar model penelitian.
Profitability-Based Financial Performance of PT Indoritel Makmur Internasional Tbk (2019–2023) Tiofany, Putri Celine; Siswanto, Siswanto; Hasibuan, Siti Junaidah
Global Insights in Management and Economic Research Vol. 1 No. 04 (2025): November Issue Global Insights in Management and Economic Research
Publisher : INSPIRETECH GLOBAL INSIGHT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53905/Gimer.v1i04.34

Abstract

Purpose of the study: This research aims to evaluate the financial performance of PT. Indoritel Makmur Internasional Tbk during the 2019-2023 period using profitability ratios, specifically Return on Assets (ROA) and Return on Equity (ROE), to determine the company's efficiency in asset utilization and equity management. Materials and methods: This qualitative research utilized secondary data from audited financial statements obtained from the Indonesia Stock Exchange (IDX) database. Financial performance was analyzed using descriptive-comparative methods, calculating ROA and ROE ratios and comparing results against industry standards (30% for ROA, 40% for ROE). Results: ROA fluctuated from 2.64% (2019) to a peak of 7.31% (2022), declining to 3.60% (2023), with a five-year average of 4.29%. ROE demonstrated similar patterns, ranging from 4.29% (2019) to 10.70% (2022), ending at 5.71% (2023), with an average of 6.73%. Both metrics remained consistently below industry benchmarks throughout the study period. Conclusions: PT. Indoritel Makmur Internasional Tbk's financial performance during 2019-2023 was classified as suboptimal based on profitability ratios. Despite positive growth trends in certain years, the company's inability to meet industry standards indicates inefficient asset and equity utilization, necessitating strategic interventions in operational efficiency, cost management, and revenue optimization.
Co-Authors S Siswanto Sagala, Lapiti Gokmatua Tiofany, Putri Celine Yunita, Herna