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All Journal Journal of Management Nursing International Journal of Health and Pharmaceutical (IJHP) Jurnal Ilmiah Farmasi Indonesia (JIFIN)
Etri Nursanty, Oci
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Biochemistry, Genetics & Molecular Biology Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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Tingkat Kepuasan Pasien Pemegang Jaminan Kesehatan Nasional (JKN) Terhadap Pelayanan Kefarmasian di Instalasi Farmasi Rawat Jalan Rumah Sakit Umum Daerah Sayang Kabupaten Cianjur: Level of Satisfaction of National Health Insurance (JKN) Holders Patients with Pharmaceutical Services in the Outpatient Pharmacy Installation of Sayang Regional General Hospital, Cianjur District Fatimatuzzahra, Ananda Putri; Etri Nursanty, Oci; Syafi’i, Imam
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 01 (2024): JIFIN: Jurnal Ilmiah Farmasi Indonesia
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i01.3076

Abstract

Hospital pharmacy services should prioritize patient safety, based on a new paradigm of patient care where pharmacy officers play a role, focusing not only on the drug but also on the patient. One of the good qualities of pharmaceutical services can be seen in patient satisfaction. The purpose of this study was to determine the level of patient satisfaction of National Health Assurance Holders (JKN) towards Pharmaceutical Services in Outpatient Pharmacy Installation of Regional General Hospital Sayang District, Cianjur, using 5 dimensions of service quality, namely Reliability, Responsiveness, Assurance, Empathy (Emphaty), and Tangible (Tangible). This study used descriptive research design with quantitative approach, sampling technique in this study was carried out with purposive sampling technique i.e. sampling technique with certain considerations, selected respondents were patients with National Health Insurance (JKN), patients who were able to communicate, write, read well, in addition to having been treated at least twice so that they were responsive in giving answers. The number of respondents in this study was 100. The instruments used in this study are questionnaires that have been tested for validity and reliability. The results of this study were percentage values on Reliability (66.6%), Responsiveness (64.5%), Assurance (68%), Empathy (63.6%), Tangible (61.2%) at 61.2% and percentage value of all dimensions at 64.78%. The conclusion of this study is to show that patients with National Health Assurance (JKN) are satisfied with pharmacy services at the Outpatient Pharmacy Installation of Sayang Regional General Hospital, Cianjur Regency.
Tingkat Kepatuhan Penggunaan Obat Symbicort 160 Microgram pada Pasien Asma di Instalasi Farmasi Rawat Jalan RS Dr Hafiz Cianjur: Compliance Level of Symbicort 160 Microgram Medication in Asthma Outpatient at the Pharmacy Installation of Dr. Hafiz Hospital, Cianjur Idris, Muchammad Nagib; Etri Nursanty, Oci; Totong, Julia
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 02 (2024): JIFIN : Jurnal Ilmiah Farmasi Indonesia
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i02.3161

Abstract

Compliance with regular use of asthma control drugs is still low, which can increase morbidity and mortality rates. One factor that influences compliance is knowledge. Asthma is a chronic inflammatory disorder of the airways that involves many cells and elements. This research aims to determine the level of compliance with the use of the drug Symbicort 160 Micrograms in asthma patients at the outpatient pharmacy installation at Dokter Hafiz Cianjur Hospital. This research uses descriptive research methods with a quantitative approach. Research sampling was carried out using a total sampling technique using the time-limited sampling method, namely all patients suffering from asthma who met the inclusion criteria of the study and entered the specified research time period, namely 1 May-31 July 2023. The number of respondents was 52 people; 43 people were selected. because there are several factors, namely age. The instrument used in this research was the Morisky Medication Adherence Scale (MMAS) questionnaire. Of the 43 respondents, 22 (51.16%) had a high level of compliance, 20 (46.51%) had a medium level of compliance, and 1 (2.33%) had a low level of compliance. The compliance level of most patients using Symbicort 160 Microgram medication is at a high level, namely 22 respondents (51.16%), indicating a good understanding and commitment to asthma treatment. This study concludes that the level of compliance with the use of Symbicort 160 Microgram medication in asthma patients shows that the level of compliance of most patients using Symbicort 160 Microgram medication is at a high level, namely 22 respondents (51.16%), indicating a good understanding and commitment to asthma treatment.
Hubungan Kualitas Pelayanan Keperawatan terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Ali Sibroh Malisi Tahun 2023 Solihin, Sandi; Etri Nursanty, Oci; Kartika Ningsih, Desy
Journal of Management Nursing Vol. 3 No. 4 (2024): Journal of Management Nursing
Publisher : Scipro Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53801/jmn.v3i4.190

Abstract

Latar Belakang: Kualitas pelayanan keperawatan merupakan proses kegiatan yang dilakukan oleh tenaga medis dalam memenuhi kebutuhan pasien. Pemberian pelayanan keperawatan merupakan faktor krusial dalam meningkatkan taraf kesehatan dan kesejahteraan individu di setiap Negara. Tujuan: Untuk mengetahui hubungan kualitas pelayanan keperawatan terhadap kepuasan pasien rawat inap di Rumah Sakit Ali Sibroh Malisi. Metode: Jenis penelitian ini merupakan penelitian kuantitatif dengan menggunakan metode cross-sectional. Populasi pada penelitian ini didapatkan sebanyak 600 orang. Pengambilan sampel pada penelitian ini menggunakan random sampling sebanyak 87 responden. Instrumen penelitian menggunakan kuesioner. Analisis data pada penelitian ini menggunakan uji rank spearman. Hasil: Uji rank spearman didapatkan hubungan kualitas pelayanan dari daya tanggap (p=0,032), kehandalan (p=0,029), jaminan (p=0,000), empati (p=0,001), bukti fisik (p=0,001) terhadap kepuasan pasien. Kesimpulan: Terdapat hubungan yang signifikan antara daya tanggap, kehandalan, jaminan, empati dan bukti fisik dengan kepuasan pasien rawat inap di Rumah Sakit Ali Sibroh Malisi dengan nilai p <0,05.
The Effect of 7p (Product, Price, Place, Promotion People, Process, Physical Evidence) Marketing Mix and Patient Satisfaction on Outpatient Retention with the Role of Electronic Word of Mouth (E-WOM) Mediation at Bunda Margonda Hospital in 2025 Maulidiya Mecca, Alindra; Etri Nursanty, Oci; Yuhelmis, Yuhelmis
International Journal of Health and Pharmaceutical (IJHP) Vol. 5 No. 4 (2025): November 2025 ( Indonesia - Thailand)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v5i4.479

Abstract

Marketing mix is a set of strategies used by service organizations, including hospitals, to create value and influence consumer decisions through seven main elements, namely Product, Price, Place, Promotion, People, process, and physical evidence. In the context of healthcare, the implementation of an effective marketing mix is believed to be able to increase satisfaction and retain patients. This study aims to analyze the influence of marketing mix on outpatient retention with electronic word of mouth (e-WOM) as a mediating variable. The research method used is quantitative with a cross sectional approach. Sampling in this study used purposive sampling of 100 respondents. Data analysis was carried out using multiple linear regression as well as the Sobel test to test the influence of mediation. The results showed that Product, Price, Place, Promotion, People, process, physical evidence and patient satisfaction had a significant effect on patient retention with a sig value (0.000<0.05). The conclusion of this study is that there is an influence between the 7P marketing mix and patient satisfaction on outpatient retention with a value (sig 0.000<0.05), and there is no influence between Promotion, Place, and process on patient retention through e-WOM (sig >0.05).
Co-Authors Fatimatuzzahra, Ananda Putri Idris, Muchammad Nagib Kartika Ningsih, Desy Maulidiya Mecca, Alindra Solihin, Sandi Syafi’i, Imam Totong, Julia Yuhelmis, Yuhelmis