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All Journal Dialektika: Jurnal Ekonomi dan Ilmu Sosial Jurnal Manajemen Bisnis dan Keuangan
Lestari, Alisca Umi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Workload dan Work Incivility terhadap Turnover Intention melalui Burnout pada Pekerja Gen Z Di Kota Malang Lestari, Alisca Umi; Almanshur, Fauzan
DIALEKTIKA: Jurnal Ekonomi dan Ilmu Sosial Vol 10 No 2 (2025): Dialektika: Jurnal Ekonomi dan Ilmu Sosial
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/dialektika.v10i2.7144

Abstract

Human resources are a vital asset for organizations. Therefore, companies need individuals who can adapt to the dynamic work environment, especially due to technological advancements. This study aims to examine the influence of workload and workplace incivility on turnover intention through burnout among Generation Z workers in Malang City. A quantitative approach was used, with the population consisting of all Gen Z workers in Malang. A total of 97 respondents were selected using the Lemeshow formula. The data were analyzed using the Partial Least Square (PLS) technique. The results show that both workload and workplace incivility significantly affect turnover intention and burnout. Furthermore, burnout mediates the relationship between workload and turnover intention, as well as between workplace incivility and turnover intention. These findings provide valuable insights for companies in managing factors that influence turnover intention.
Peran Burnout sebagai Pemediasi Pengaruh Workload terhadap Turnover Intention pada Pekerja Gen Z di Kota Malang Lestari, Alisca Umi; Almanshur, Fauzan; Ekowati, Vivin Maharani
Jurnal Manajemen Bisnis dan Keuangan Vol 6 No 2 (2025): Oktober 2025
Publisher : https://jurnal.binamandiri.ac.id/

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/jmbk.v6i2.286

Abstract

Human resources are a very important asset for companies. Therefore, companies need to ensure that the employee turnover rate remains low. The purpose of this study is to test the role of burnout as a mediator of the effect of workload on turnover intention among Generation Z workers in Malang City. This study employs a quantitative approach with a population consisting of all Generation Z workers employed in Malang City. The study sample comprised 100 respondents determined using the Lemeshow formula and analyzed with the Partial Least Squares (PLS) technique. The results indicate that workload has no significant effect on turnover intention, workload has a significant effect on burnout, and burnout mediates the relationship between workload and turnover intention.
Co-Authors Fauzan Almanshur Vivin Maharani Ekowati