Ramadhani, Nur Rizkiyah
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MARKETING STRATEGIES OF BMT IN EFFORTS TO INCREASE THE NUMBER OF CUSTOMERS: A SYSTEMATIC LITERATURE REVIEW Ramadhani, Nur Rizkiyah; Rahman, Taufiqur
Jurnal Ilmiah Al-Tsarwah Vol. 8 No. 1 (2025): JUNI
Publisher : Institut Agama Islam Negeri (IAIN) Bone

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30863/al-tsarwah.v8i1.9153

Abstract

The proper marketing strategy planning is believed to encourage an increase in the number of customers by enhancing awareness, interest, and trust in BMT services. This study aims to identify, categorize, and analyze various marketing strategies implemented by BMT as discussed in academic literature, evaluate their effectiveness based on empirical evidence, and reveal the strengths and weaknesses of each strategy in increasing the number of customers, in order to identify research gaps that can serve as the foundation for this study. The method used is the Systematic Literature Review (SLR). Data were collected through Google Scholar using the Publish or Perish 8 application with the keywords “Marketing Strategy,” “Baitul Maal wat Tamwil (BMT),” and “Increasing the Number of Customers.” Through a systematic selection process, only 8 out of 169 articles were selected for further analysis. The results of the research questions indicate that BMT’s marketing strategies to increase the number of customers include the marketing mix, segmentation targeting and positioning (STP), digital marketing, customer relationship management (CRM), as well as personal selling and service excellence—all of which have proven to be effective, although each strategy has its own varying strengths and weaknesses
Actuating Berbasis Motivasi Spiritual dalam Meningkatkan Loyalitas Karyawan Kafe Pena Rasa Ramadhani, Nur Rizkiyah; Fidausi, Zahra Jannatul; Rohmatika, Fina; Ramadhani, Fidya Puji; Aziz, Ahmad Amirul; Zubaidah, Siti
Jurnal Ekonomi dan Bisnis Vol. 4 No. 4 (2025): Desember 2025
Publisher : Faculty of Economics and Business Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/jekobs.v4i4.14835

Abstract

This study aims to examine the application of spiritual motivation-based actuating in increasing employee loyalty at Kafe Pena Rasa, an SME near Trunojoyo University Madura. Using a descriptive qualitative case study approach, data were collected through interviews, observations, and documentation. The results show that despite limited resources, low wages, and indirect supervision—conditions that usually cause high employee turnover—employees remain loyal. This loyalty is built through spiritual practices by instilling the intention to work as a form of worship, providing prayer facilities, closing on Fridays, a family culture, and an Islamic work ethic such as muraqabah. This fosters affective loyalty based on emotional bonds and value alignment rather than transactional loyalty based on salary. From the discussion results, it can be concluded that the application of actuating based on spiritual motivation at Kafe Pena Rasa contributes significantly to increasing employee loyalty, even though this effort is still relatively new and faces resource constraints. Therefore, spiritual motivation can be used as an alternative strategy in human resource management in the MSME sector, especially when financial support and material compensation are still limited.   Penelitian ini bertujuan mengkaji penerapan actuating berbasis motivasi spiritual dalam meningkatkan loyalitas karyawan di Kafe Pena Rasa, UMKM di sekitar Universitas Trunojoyo Madura. Dengan pendekatan kualitatif deskriptif studi kasus, data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Hasil menunjukkan bahwa meski sumber daya terbatas, upah rendah, dan pengawasan tidak langsung kondisi yang biasanya menyebabkan turnover tinggi karyawan tetap loyal. Loyalitas ini dibangun melalui praktik spiritual dengan menanamkan niat bekerja sebagai ibadah, menyediakan fasilitas salat, menutup saat Jumat, budaya kekeluargaan, dan etos kerja Islami seperti muraqabah. Hal ini menumbuhkan loyalitas afektif berdasarkan ikatan emosional dan keselarasan nilai bukan loyalitas transaksional berbasis gaji. Dari hasil pembahasan, dapat disimpulkan bahwa penerapan actuating berbasis motivasi spiritual di Kafe Pena Rasa memberikan kontribusi nyata dalam meningkatkan loyalitas karyawan, meskipun usaha ini masih tergolong baru dan menghadapi keterbatasan sumber daya sehingga motivasi spiritual dapat dijadikan strategi alternatif dalam pengelolaan sumber daya manusia pada sektor UMKM, khususnya ketika dukungan finansial maupun kompensasi material masih terbatas.