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Strategi Kualitas Bagian Front Office Dalam Meningkatkan Pelayanan Di Dinas Koperasi Dan UKM DIY Nurmufida, Lely; Hartadi, Agung
JMMU: JURNAL MAHASISWA MANAJEMEN DAN UMUM Vol. 1 No. 1 (2024): JMMU: Jurnal Mahasiswa Manajemen dan Umum
Publisher : LPPM AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/jmmu.v1i1.180

Abstract

This research aims to determine the quality strategy for front office services at the Dinas Koperasi Dan UKM DIY. The research subjects were employees at the service. data collection techniques using observation, documentation and interviews. while data analysis using SWOT analysis and the Miles and Huberman technique