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All Journal Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Pranawa, Widyawan
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Economics, Econometrics & Finance Education Social Sciences

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Peran Puslatbang PKASN LAN dalam Pengembangan Sumber Daya Manusia Aparatur Sipil Negara untuk Mendorong Peningkatan Pelayanan Publik Pranawa, Widyawan
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1031

Abstract

The issue of insufficient skills and capacity among employees, even at the managerial level, who are ineffective in managing public services, has been a persistent problem since the early reform era. This study examines the amendments to Law Number 5 of 2014 on Civil Servants (ASN) by the House of Representatives in 2023, which include changes such as a more flexible ASN recruitment process, ease of mobility for high-performing employees, accelerated competency development, and addressing performance issues among employees. These changes inspired the creation of the ASN Corporate University (Corpu). This research utilizes a descriptive qualitative approach with a case study method. The choice of a qualitative approach is based on the need to thoroughly understand and comprehend the phenomenon under study, grounded in HumanResource Development (HRD) theory and the Corporate University concept. The CorporateUniversity at Puslatbang PKASN has successfully implemented programs that have had a positive impact on ASN HR development. It encompasses three key aspects of ASN HR development: Leadership Training, Talent Management, and Competency and Potential Assessment of ASN employees, reflecting concrete efforts in the development of civil servants in Indonesia.
Strategi Peningkatan Kualitas Pelayanan Publik Berbasis Budaya Aparatur Sipil Negara “BerAKHLAK” pada Dinas Kependudukan dan Pencatatan Sipil Kota Bandung Pranawa, Widyawan; Redjo, Samugyo Ibnu; Indrawati, Novie
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 28, No 2 (2025)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v28i2.1011

Abstract

This study aims to analyze strategies for enhancing public service quality based on cultural values of the State Civil Apparatus (ASN) ‘BerAKHLAK’ at the Department of Population and Civil Registration (Disdukcapil) of Bandung City during the 2021–2023 period. The background of this study is anchored in the introduction of the ASN core values ‘BerAKHLAK’ by President Joko Widodo, which constitutes a key component of the national bureaucratic reform agenda and the broader transformation of public-sector work culture. This study employs a qualitative method with a case study approach. It assesses how the Ber-AKHLAK values—service-oriented, accountable, competent, harmonious, loyal, adaptive, and collaborative—affect service quality. The theoretical framework employed in this study draws on Luthans’ organizational culture theory and Zeithaml’s public service quality model, which comprises five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Findings demonstrate that the Ber-AKHLAK values positively influence physical infrastructure, staff reliability, responsiveness, professionalism, and emotional engagement. However, challenges remain in consistency, behavior, and institutional integration. This study offers theoretical and practical insights into organizational culture transformation and public sector performance.
Co-Authors Novie Indrawati Samugyo Ibnu Redjo