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All Journal Proceeding of International Conference on Social Science and Humanity
Supriyanto, Hamid Dwi
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Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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ANALYSIS OF WAITING TIME AND HUMAN RESOURCES COMPETENCE TOWARDS CUSTOMER SATISFACTION AT MAYANG COMMUNITY HEALTH CENTER (A LITERATURE STUDY OF HUMAN RESOURCES MANAGEMENT) Supriyanto, Hamid Dwi; Toni Herlambang; Haris Hermawan
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.189

Abstract

Objective: This article reviews the effect of waiting time, friendliness of officers, and competence of officers on customer satisfaction at Mayang Health Center. Method: The method of writing this scientific article is with qualitative methods and literature studies. Results: The results of this literature review article are as follows: (1) Waiting time has a positive and significant effect on customer satisfaction at Mayang Health Center. (2) Competence of officers has a positive and significant effect on customer satisfaction at Mayang Health Center. Novelty: This study provides insights into the relationship between waiting time, officer competence, and customer satisfaction at Mayang Health Center, contributing to the understanding of service quality in healthcare facilities.
Co-Authors Haris Hermawan Toni Herlambang