Proceeding of International Conference on Social Science and Humanity
Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity

ANALYSIS OF WAITING TIME AND HUMAN RESOURCES COMPETENCE TOWARDS CUSTOMER SATISFACTION AT MAYANG COMMUNITY HEALTH CENTER (A LITERATURE STUDY OF HUMAN RESOURCES MANAGEMENT)

Supriyanto, Hamid Dwi (Unknown)
Toni Herlambang (Unknown)
Haris Hermawan (Unknown)

Article Info

Publish Date
30 Mar 2025

Abstract

Objective: This article reviews the effect of waiting time, friendliness of officers, and competence of officers on customer satisfaction at Mayang Health Center. Method: The method of writing this scientific article is with qualitative methods and literature studies. Results: The results of this literature review article are as follows: (1) Waiting time has a positive and significant effect on customer satisfaction at Mayang Health Center. (2) Competence of officers has a positive and significant effect on customer satisfaction at Mayang Health Center. Novelty: This study provides insights into the relationship between waiting time, officer competence, and customer satisfaction at Mayang Health Center, contributing to the understanding of service quality in healthcare facilities.

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Journal Info
Proceeding of International Conference on Social Science and Humanity
Website

Abbrev

icossh

Publisher

Antis Publisher

Subject

Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

Description

The Proceeding of International Conference on Social Science and Humanity is a global platform designed to bring together scholars, researchers, and practitioners from diverse disciplines to share their cutting-edge research and insights in the fields of social sciences and humanities. The ...