Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Riset Ilmiah
Prihastuti, Dewi
Unknown Affiliation
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN DI KLINIK PRATAMA RAWAT JALAN SEKOLAH POLISI NEGARA (SPN) POLDA JATENG Prihastuti, Dewi; Susanti, Indri Heri; Khasanah, Suci
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 10 (2025): SINERGI : Jurnal Riset Ilmiah, Oktober 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i10.1885

Abstract

High-quality healthcare services are crucial for public trust and service utilization. Patient satisfaction serves as a key measure of service quality, encompassing treatment outcomes and overall patient experience. At Klinik Pratama Rawat Jalan SPN Polda Jateng, complaints regarding administrative procedures, long waiting times, and waiting area comfort highlight areas needing improvement. This study analyzed the relationship between service quality and patient satisfaction using a quantitative, cross-sectional design with 84 patients selected through purposive sampling. Validated questionnaires assessed both variables, and data were analyzed using the Spearman correlation test. Results showed that most patients rated service quality as moderate to high and reported being satisfied with services. The Spearman test indicated a significant positive relationship between service quality and patient satisfaction (p < 0.05), confirming that higher service quality leads to greater patient satisfaction. The study recommends clinic management focus on enhancing tangible aspects, responsiveness, and assurance to provide patient-centered, high-quality healthcare services.
Co-Authors Indri Heri Susanti, Indri Heri Suci Khasanah