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All Journal JSIP: Jurnal Studi Ilmu Pemerintahan Mamangan Social Science Journal
Lumintao, Jornie
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Arts Humanities Computer Science & IT Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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The Citizen’s Charter as a Governance Innovation for Transparent and Accountable Village Services Sari, Risma; Irwan, Irwan; Barisan, Barisan; Lumintao, Jornie
Jurnal Studi Ilmu Pemerintahan Vol. 6 No. 1 (2025): JSIP: Jurnal Studi Ilmu Pemerintahan
Publisher : Department of Government Studies, Universitas Muhammadiyah Buton.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/jsip.v6i1.7643

Abstract

Transparency and accountability are fundamental elements in achieving good governance and citizen-oriented public services. This study aims to evaluate the implementation of the Citizen’s Charter in enhancing transparency, accountability, and the quality of public services at the Lasiwala Village Office, Sidenreng Rappang Regency, Indonesia. The Citizen’s Charter represents an innovative governance tool designed to promote open information, clarify service standards, and strengthen community participation. Adopting a qualitative approach through in-depth interviews, observation, and document analysis, this study analyzed data using NVivo 12 Plus software. The findings indicate that the principles of the Citizen’s Charter, particularly transparency and efficiency, have begun to be integrated into village service delivery. However, several challenges remain, including limited human resources, insufficient socialization to citizens, and incomplete documentation of standard operating procedures (SOPs). The study highlights the need for capacity-building programs and the institutionalization of participatory mechanisms to sustain accountability in local governance. This research contributes to theoretical understanding of community-based accountability and offers a practical model for improving transparency and responsiveness in village-level public service systems.
Digital Transformation of Government: A Study of E-Government in Asean Countries Sa'ban, L.M. Azhar; Sadat, Anwar; Pora, Rasid; Lumintao, Jornie
Jurnal Mamangan Vol 15, No 1 (2026): Jurnal Ilmu Sosial Mamangan Accredited 2 (SK Dirjen Ristek Dikti No. 0173/C3/DT
Publisher : LPPM Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22202/mamangan.v15i1.10468

Abstract

The development of information and communication technology (ICT) has driven the digital transformation of government, with e-government becoming the main instrument for improving bureaucratic efficiency, quality of public services, transparency, and community participation. In ASEAN countries, the implementation of e-government varies significantly, with Singapore leading the way, while Cambodia, Myanmar, and Laos are still in the early stages of development. This study aims to analyze trends in scientific publications on e-government in Asean countries between 2014-2024 using a bibliometric approach. Data were obtained using Publish or Perish software from the Scopus database, then analyzed and visualized using VOSviewer. The results of the study show that 2020 was the peak of productivity with the highest number of publications and citations, especially related to the adoption of digital services during the Covid-19 pandemic. Indonesia and Thailand were recorded as the countries with the largest contribution to publications, while Singapore dominated in the implementation of e-government practices. The main focus of the study was still on the issues of digital transformation and information and communication technology, with the theme of innovation covering digital transformation. These findings confirm that the success of e-government is greatly influenced by the readiness of digital infrastructure, public literacy, human resource capacity, and government commitment. This study contributes by providing a comprehensive overview of the dynamics of e-government research in Asean countries.
Co-Authors Anwar Sadat Barisan Barisan, Barisan Irwan Irwan L.M. Azhar Sa'ban Pora, Rasid Risma Sari, Risma