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All Journal Jurnal Pemerintahan dan Kebijakan (JPK) JSIP: Jurnal Studi Ilmu Pemerintahan
Lumintao, Jornie
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Arts Computer Science & IT Social Sciences

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The Citizen’s Charter as a Governance Innovation for Transparent and Accountable Village Services Sari, Risma; Irwan, Irwan; Barisan, Barisan; Lumintao, Jornie
Jurnal Studi Ilmu Pemerintahan Vol. 6 No. 1 (2025): JSIP: Jurnal Studi Ilmu Pemerintahan
Publisher : Department of Government Studies, Universitas Muhammadiyah Buton.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/jsip.v6i1.7643

Abstract

Transparency and accountability are fundamental elements in achieving good governance and citizen-oriented public services. This study aims to evaluate the implementation of the Citizen’s Charter in enhancing transparency, accountability, and the quality of public services at the Lasiwala Village Office, Sidenreng Rappang Regency, Indonesia. The Citizen’s Charter represents an innovative governance tool designed to promote open information, clarify service standards, and strengthen community participation. Adopting a qualitative approach through in-depth interviews, observation, and document analysis, this study analyzed data using NVivo 12 Plus software. The findings indicate that the principles of the Citizen’s Charter, particularly transparency and efficiency, have begun to be integrated into village service delivery. However, several challenges remain, including limited human resources, insufficient socialization to citizens, and incomplete documentation of standard operating procedures (SOPs). The study highlights the need for capacity-building programs and the institutionalization of participatory mechanisms to sustain accountability in local governance. This research contributes to theoretical understanding of community-based accountability and offers a practical model for improving transparency and responsiveness in village-level public service systems.
Challenges and Strategies of Women in Local Governance during the COVID-19 Pandemic: A Phenomenological Study Lumintao, Jornie; Baulete, Elaine; Palomares, Perla; Hussien, Eucil
Jurnal Pemerintahan dan Kebijakan (JPK) Vol. 6 No. 3 (2025): August
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jpk.v6i3.26414

Abstract

Scholarship on women in political leadership during the COVID-19 pandemic highlights their notable effectiveness in crisis governance. While some scholars attribute this to gendered traits, others point to institutional, political, and economic factors. However, limited research has examined the lived experiences of women leaders to understand what drives their crisis responses. This study addresses that gap by exploring how women at the local level, specifically women Punong Barangays (PBs) in Bukidnon Province, Philippines, perceived their leadership roles during the pandemic, focusing on the challenges they faced and the strategies they employed to overcome them. Using a phenomenological approach, data were collected through key informant interviews with purposive and snowball sampling. Data triangulation and ethical procedures, including informed consent, ensured validity and reliability. Thematic collation analysis revealed that women PBs encountered non-cooperation from residents, health risks, resource shortages, organizational constraints, emotional and physical strain, and role conflicts. To navigate these, they employed strategic communication, community education, and local partnerships to foster cooperation and address immediate needs. Effective resource management, personal resilience, and strong support networks, including family and faith, were instrumental in sustaining their efforts. Ultimately, these women viewed their leadership as a mandated duty, driven by commitment to public service and their close connection to grassroots communities. Findings suggest that women’s effectiveness in crisis leadership stems not only from gendered attributes but also from motivations such as civic responsibility, community proximity, and emotional strength. The study contributes to rethinking women’s political leadership in decentralized governance and offers insights for policy reforms to better support local women leaders beyond gendered expectations.
Co-Authors Barisan Barisan, Barisan Baulete, Elaine Hussien, Eucil Irwan Irwan Palomares, Perla Risma Sari, Risma