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p-Index From 2020 - 2025
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All Journal International Journal of Tourism and Hospitality in Asia Pasific
Syukli Noor Azmin, Irdina Zulaikha binti
Unknown Affiliation
Humanities

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Understanding User Satisfaction and Its Impact on Food Delivery Apps Dependency Among University Students Teoh, Kok Ban; Liq Ooi, Lyn; Aryani, Dwi Nita; Syukli Noor Azmin, Irdina Zulaikha binti; Fang, Feng; Yilin, Guo; Yuheng, Huang; Salam, Mifta Darus; Hung Kee, Daisy Mui
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 3 (2025): October 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i3.4216

Abstract

Food delivery applications (FDAs) have become an essential part of modern student life, providing convenience and accessibility in daily consumption patterns. This study aims to examine the factors influencing user satisfaction and how they contribute to students’ dependence on FDAs. Five key variables were analyzed: time saving, price saving, information quality, security system, and safe packaging. Using a quantitative approach, data were collected through structured questionnaires from 244 active student users and analyzed using regression analysis. The results reveal that all five factors positively affect user satisfaction, with time saving (? = 0.313) showing the strongest influence, followed by price saving (? = 0.245), security system (? = 0.211), safe packaging (? = 0.151), and information quality (? = 0.074). These findings suggest that practical efficiency and economic benefits play a more significant role in shaping satisfaction than informational aspects. The study provides valuable implications for FDA providers and app developers to improve service efficiency, enhance user satisfaction, and foster long-term app engagement.
Co-Authors Dwi Nita Aryani Fang, Feng Hung Kee, Daisy Mui Liq Ooi, Lyn Salam, Mifta Darus Teoh, Kok Ban Yilin, Guo Yuheng, Huang