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All Journal PREPOTIF : Jurnal Kesehatan Masyarakat Proceeding of International Conference Health, Science And Technology (ICOHETECH)
Dewi, Luh Deayu Krisna
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Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Public Health

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Workforce Gaps in Medical Record Personnel Across Healthcare Facilities in Bali Province: Evidence and Policy Implications Dewi, Luh Deayu Krisna
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2025: Proceeding of the 6th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/n7kmxn81

Abstract

Medical Record and Health Information (MRHI) professionals are recognized as part of the healthcare workforce as stipulated in Law Number 17 of 2023. The implementation of Electronic Medical Records (EMR), mandated through Minister of Health Regulation Number 24 of 2022, requires the availability of competent MRHI personnel in every healthcare facility. This study aims to analyze the gap between the demand for and availability of MRHI professionals in Bali Province. This research employed a descriptive-exploratory approach using secondary data from the Central Bureau of Statistics (BPS), Bali Provincial Health Profile, and the Higher Education Database (PD-DIKTI) for 2024. The estimation of demand was calculated based on the number and type of healthcare facilities and the standard staffing requirements for MRHI professionals. The findings show that the estimated demand reached 1,020 professionals, while the annual availability of graduates who are eligible to work and possess a registration license (STR) is projected to be only around 230 individuals. This gap highlights the urgent need for structured and data-driven health workforce planning. The results of this study may serve as a basis for policy formulation in education, workforce distribution, and the strengthening of digital health service systems at the regional level.
MUTU LAYANAN REKAM MEDIS TERHADAP KEPUASAN PASIEN RAWAT JALAN DI KLINIK PANTI SWASTI Swandewi, Ni Ketut; Dewi, Luh Deayu Krisna; Wahyudyasa, Putu Tara Judica
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 3 (2025): DESEMBER 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i3.51377

Abstract

Layanan rekam medis merupakan salah satu layanan minimal yang wajib disediakan oleh klinik untuk menunjang kualitas layanan kesehatan. Unit Rekam Medis berperan sebagai gerbang terdepan dalam layanan klinik, sehingga dapat menjadi salah satu indikator kepuasan pasien. Penelitian ini bertujuan untuk mengidentifikasi hubungan antara mutu layanan rekam medis dengan kepuasan pasien rawat jalan. Metode penelitian yang digunakan adalah korelasional dengan rancangan cross-sectional. Populasi penelitian adalah pasien di Klinik Panti Swasti, dengan jumlah sampel sebanyak 100 orang yang diambil menggunakan non-probability sampling jenis purposive sampling berdasarkan rumus Slovin. Analisis data dilakukan menggunakan SPSS. Hasil penelitian menunjukkan bahwa 77% responden menilai mutu layanan rekam medis dalam kategori cukup, sementara 82% responden menyatakan puas terhadap layanan rekam medis. Terdapat hubungan signifikan antara mutu layanan rekam medis dengan kepuasan pasien rawat jalan (p = 0,0001). Dimensi Empathy dan Responsiveness terbukti berpengaruh signifikan terhadap kepuasan pasien. Simpulan penelitian ini menegaskan bahwa perbaikan mutu layanan rekam medis yang berfokus pada kepuasan pasien memerlukan perbaikan sistem, prosedur, budaya pelayanan, serta peningkatan komunikasi interpersonal di kalangan petugas klinik.
Co-Authors Swandewi, Ni Ketut Wahyudyasa, Putu Tara Judica