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All Journal Jurnal Manajemen dan Pendidikan Agama Islam Edukasi Elita : Jurnal Inovasi Pendidikan
Umamul Muslikhin
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Religion Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Mathematics Other

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Pelayanan Prima dalam Pendidikan: Tinjauan Sistematis Tentang Strategi Meningkatkan Kepuasan Pelanggan dan Mutu Layanan Umamul Muslikhin; St. Nur Azizah; Muhammad Taufiq Hidayatullah; Mu’alimin Mu’alimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 3 No. 5 (2025): September: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v3i5.1476

Abstract

Service excellence has become a strategic issue in modern educational management because it is directly related to service quality, customer satisfaction, and the image of educational institutions. In the context of global competition and demands for public transparency, educational institutions are required to provide services that are effective, efficient, and oriented to the needs of students and the community. This study aims to systematically examine how the concept of service excellence is implemented in educational institutions and its impact on customer satisfaction. The method used was a systematic literature review, searching articles in national databases such as Google Scholar, Garuda, and campus journal portals using the keywords "service excellence," "service excellence," "education," and "customer satisfaction." Of the 20 articles found, seven met the analysis criteria. The results of the study revealed three main themes: improving the professionalism of educational staff, implementing the TQM concept in service, and strengthening a customer-oriented service culture. This literature synthesis concluded that service excellence significantly increases customer satisfaction and loyalty in educational institutions. Future research should focus on an integrative model of digital-based service excellence in educational institutions.  
Perencanaan dan Peningkatan Kinerja Organisasi: Tinjauan Literatur Sistematis Tentang Peran Komunikasi, Kepemimpinan, dan Motivasi dalam Efektivitas Organisasi Pendidikan Umamul Muslikhin; Syafitri Aulia Wulandari; Riski Hidayatul Lael
Edukasi Elita : Jurnal Inovasi Pendidikan Vol. 3 No. 2 (2026): April: Edukasi Elita : Jurnal Inovasi Pendidikan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/edukasi.v3i2.2968

Abstract

Planning and improving the performance of educational organizations is a strategic issue that requires a managerial approach integrated with psychological aspects. This study aims to examine and synthesize factors influencing organizational performance through a management psychology approach. The method used was a qualitative systematic literature review design for scientific articles from 2022–2025 obtained from Google Scholar. Data collection techniques were carried out through documentation and article selection based on inclusion criteria, resulting in seven articles for analysis. Data analysis used a thematic approach to identify patterns and relationships between findings. The results showed that organizational performance improvement is influenced by three main factors: structured human resource planning, effective organizational communication, and transformational leadership and work motivation as psychological factors. These findings indicate that integration between structural and psychological aspects plays a crucial role in improving organizational effectiveness. In conclusion, a management approach that integrates planning and psychological factors can improve the performance of educational organizations sustainably.
Co-Authors Mu'alimin Mu'alimin Muhammad Taufiq Hidayatullah Riski Hidayatul Lael St. Nur Azizah Syafitri Aulia Wulandari