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All Journal Jurnal Manajemen dan Pendidikan Agama Islam
St. Nur Azizah
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Religion Decision Sciences, Operations Research & Management Education

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Manajemen Konflik: Tinjauan Sumber dan Tingkatan Konflik Mohammad Akbar Nur Wachid; Fajrin Afandi; St. Nur Azizah; Ulfia Rhodhotul Jannah; Mu’alimin Mu’alimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 3 No. 5 (2025): September: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v3i5.1464

Abstract

Conflict is a universal phenomenon that emerges in various aspects of life, ranging from education, social interactions, and law to ecological systems. Its complex dynamics require a deeper understanding of both the underlying sources and levels of conflict to enable constructive management. This study aims to systematically review the literature on conflict with a focus on two key aspects: *sources of conflict* and *levels of conflict*. The method employed is a literature review by searching articles through Google Scholar and Publish or Perish (PoP) using the keywords “sources of conflict” and “levels of conflict.” From an initial pool of 30 articles, screening was conducted based on relevance, recency (2019–2025), and open access availability. The final selection yielded 7 articles for in-depth analysis. The findings indicate that sources of conflict include internal factors (psychological, values, communication), external factors (ecological, socio-cultural), and structural dimensions (legal, political). Levels of conflict were identified at the intrapersonal, interpersonal, group, and structural levels. This review highlights that conflict is a multidisciplinary phenomenon requiring integrative examination. The implications suggest the need for developing a cross-disciplinary conceptual framework to understand conflict comprehensively and to provide a stronger basis for more effective resolution strategies.
Pelayanan Prima dalam Pendidikan: Tinjauan Sistematis Tentang Strategi Meningkatkan Kepuasan Pelanggan dan Mutu Layanan Umamul Muslikhin; St. Nur Azizah; Muhammad Taufiq Hidayatullah; Mu’alimin Mu’alimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 3 No. 5 (2025): September: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v3i5.1476

Abstract

Service excellence has become a strategic issue in modern educational management because it is directly related to service quality, customer satisfaction, and the image of educational institutions. In the context of global competition and demands for public transparency, educational institutions are required to provide services that are effective, efficient, and oriented to the needs of students and the community. This study aims to systematically examine how the concept of service excellence is implemented in educational institutions and its impact on customer satisfaction. The method used was a systematic literature review, searching articles in national databases such as Google Scholar, Garuda, and campus journal portals using the keywords "service excellence," "service excellence," "education," and "customer satisfaction." Of the 20 articles found, seven met the analysis criteria. The results of the study revealed three main themes: improving the professionalism of educational staff, implementing the TQM concept in service, and strengthening a customer-oriented service culture. This literature synthesis concluded that service excellence significantly increases customer satisfaction and loyalty in educational institutions. Future research should focus on an integrative model of digital-based service excellence in educational institutions.  
Teori Psikologi Manajemen dalam Lembaga Pendidikan: Kajian Literature Review Sistematis tentang Pengaruh Faktor Psikologis terhadap Kinerja Pendidik dan Mutu Pendidikan Rifkiatul Musarofah; Dina Talitha Salsabila; St. Nur Azizah; Mu’alimin Mu’alimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 4 No. 3 (2026): Mei: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v4i3.1933

Abstract

Management psychology plays a crucial role in enhancing the effectiveness of educational organizational management, particularly in understanding individual behavior, work motivation, leadership, and communication within the educational environment. The dynamic development of educational institutions requires a managerial approach that focuses not only on administrative aspects but also on the psychological aspects of the human resources involved. Therefore, the study of management psychology in education is essential to understand how this approach can support improvements in educational quality. This study aims to review and synthesize various studies on the application of management psychology in educational contexts and identify emerging research trends. The research questions posed are: (1) What are the trends and focuses of research on management psychology in education? and (2) What is the role of management psychology in improving the effectiveness of educational institution management? This study is expected to provide insights into how management psychology can be applied to enhance managerial performance and quality in education.
Co-Authors Dina Talitha Salsabila Fajrin Afandi Mohammad Akbar Nur Wachid Muhammad Taufiq Hidayatullah Mu’alimin Mu’alimin Rifkiatul Musarofah Ulfia Rhodhotul Jannah Umamul Muslikhin