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All Journal Outline Journal of Education Jurnal Administrasi Perkantoran
Nur Melinda Pradipti Winera
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Accurate Language, Smooth Administration: Analysis of Quiz Results on Standard Vocabulary and Technical Terms  in Class A of the Office Administration Education Study Program, Stambuk 24, Medan State University Addina Olivia Saragih; Agelita Trifana Br Sipayung; Fitri Yani Nur Fatimah Ritonga; Kristevani Manalu; Nur Melinda Pradipti Winera
Outline Journal of Education Vol. 5 No. 1
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/ym26ge95

Abstract

The ability to use formal language and technical terms is an important foundation for efficient office management, as it ensures accurate and smooth communication in the workplace. This study examines the results of a quiz on the mastery of formal vocabulary and technical terms among students in Class A of the Office Administration Education Study Program, class of 2024, at Medan State University. The main objective is to determine the extent to which students understand the elements of formal language related to the field of administration. The method used is quantitative descriptive, examining data from 45 participants through a quiz consisting of multiple-choice and short essay questions, covering 10 questions related to formal vocabulary (such as spelling and formal word choice) and technical terms. The research findings show that the average mastery score reached 72%, with strength in understanding technical terms (78%), but there were significant weaknesses in the use of standard words (65%), especially in more complex contexts. Factors contributing to this include a lack of practical training and minimal exposure to formal media. The conclusions of this study highlight the importance of integrating appropriate language modules into the administration curriculum, along with interactive workshop activities to improve student skills. The practical implications of these findings are improvements in the quality of graduates who are able to meet the demands of today's administration, thereby supporting organizational efficiency in the digital age.
Evaluasi Implementasi Etika dan Profesionalisme Pegawai dalam Meningkatkan Kualitas Pelayanan TU SMPN 35 Medan Febriani Br Purba, Yola; Nur Melinda Pradipti Winera; Addina Olivia Saragih; Fitri Yani Nur Fatimah Ritonga
Jurnal Administrasi Perkantoran Vol 14 No 2 (2025): Jurnal Administrasi Perkantoran
Publisher : Prodi Pendidikan Administrasi Perkantoran UNIMED

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/judika.v14i2.71492

Abstract

Abstract: This study aims to evaluate the implementation of ethics and professionalism among administrative staff at SMP Negeri 35 Medan and analyze its impact on the quality of administrative services. The method used is qualitative phenomenology with three samples of administrative staff whose data was collected through interviews, observation, and documentation, then analyzed thematically. The results of the study indicate that work ethics (discipline, responsibility) and professionalism (competence, discipline) have been consistently applied, which correlates positively with high service quality (reliability, responsiveness) based on the SERVQUAL dimensions. The conclusion of the study confirms that the quality of administrative services is largely determined by the consistency of employee ethics and professionalism. It is recommended that ethical values and professionalism training be strengthened periodically, and that the service system be improved (e.g., digital queuing system). The implication of this study is to provide practical guidance for school management in improving the quality of public services through human resource development. Keyword: Work Ethics; Work Professionalism; Service Quality; Administration.
Co-Authors Addina Olivia Saragih Agelita Trifana Br Sipayung Febriani Br Purba, Yola Fitri Yani Nur Fatimah Ritonga Kristevani Manalu