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All Journal Journal of Islamic Studies and Education Jurnal Studi Islam dan Sosial
Febiyanti, Adela Ika
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Other

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User Experience Analysis of Mobile Banking in Indonesia: Usability Testing & UEQ Case Study of Bank Jago Syariah Puspitasari, Aprilia; Febiyanti, Adela Ika; Pramesti, Lanjar Dian; Prastiti, Mareta Galus
Journal of Islamic Studies and Education Vol. 3 No. 2 (2025)
Publisher : Presscience

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63120/jise.v4i1.38

Abstract

This study aims to evaluate the user experience of mobile banking applications in Indonesia using usability testing and the User Experience Questionnaire (UEQ). Given the rapid growth of mobile banking technology, significant attention must be paid to user experience to ensure the application is efficient and enjoyable. By combining these two research approaches, we identify key factors influencing user experience, such as user interface, navigation, and overall satisfaction. Usability testing was conducted to assess how well the mobile banking application meets user needs and expectations. Participants completed a series of tasks designed to cover the application's main features, while researchers observed and recorded responses, challenges, and time spent on each task. The results provided valuable insights into specific issues users face while interacting with the app. Following this, the UEQ was used to measure qualitative aspects of the user experience, including satisfaction, anxiety, stimulation, and focus. Users filled out the questionnaire after interacting with the app, providing data on their perceptions and emotions during usage. The UEQ data helped identify design elements that positively or negatively impact user experience. The findings offer a deep understanding of the strengths and weaknesses of mobile banking applications in Indonesia. This information can guide developers in making necessary improvements to ensure users have a satisfying and efficient experience. The research also contributes to raising awareness and understanding of user-centered mobile banking application development in Indonesia.
Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Keputusan Menabung di BMT Mazaya Febiyanti, Adela Ika; Wahyudi, Agung
Lisyabab : Jurnal Studi Islam dan Sosial Vol 4 No 2 (2023): Lisyabab, Jurnal Studi Islam dan Sosial
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Sekolah Tinggi Agama Islam Mulia Astuti (STAIMAS) Wonogiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58326/jurnallisyabab.v4i2.208

Abstract

The aim of this research is to find out how the quality of tangible service, emphaty, responsiveness, reliability,assurance and trust influence saving decisions. The study used a random sampling method of 55 BMT Mazaya respondents. Primary data is collected using a Google Form questionnaire with a Likert scale. Tests used include validity, reliability, normality, heterocadastisity, multicolinearity, partial itest i(t itest), isimultaneous itest i(f itest), idouble linear iregression ianalysis, iand idetermination icoefficient itest i(R2). Research results show that high-quality service elements, including tangible, emphaty, reliability, and assurance, influence saving decisions, but responsiveness does not. Confidence affects savings decisions at BMT Mazaya.
Co-Authors Agung Wahyudi Aprilia Puspitasari, Aprilia Pramesti, Lanjar Dian Prastiti, Mareta Galus