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All Journal Journal of Islamic Studies and Education Jurnal Studi Islam dan Sosial
Pramesti, Lanjar Dian
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Other

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User Experience Analysis of Mobile Banking in Indonesia: Usability Testing & UEQ Case Study of Bank Jago Syariah Puspitasari, Aprilia; Febiyanti, Adela Ika; Pramesti, Lanjar Dian; Prastiti, Mareta Galus
Journal of Islamic Studies and Education Vol. 3 No. 2 (2025)
Publisher : Presscience

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63120/jise.v4i1.38

Abstract

This study aims to evaluate the user experience of mobile banking applications in Indonesia using usability testing and the User Experience Questionnaire (UEQ). Given the rapid growth of mobile banking technology, significant attention must be paid to user experience to ensure the application is efficient and enjoyable. By combining these two research approaches, we identify key factors influencing user experience, such as user interface, navigation, and overall satisfaction. Usability testing was conducted to assess how well the mobile banking application meets user needs and expectations. Participants completed a series of tasks designed to cover the application's main features, while researchers observed and recorded responses, challenges, and time spent on each task. The results provided valuable insights into specific issues users face while interacting with the app. Following this, the UEQ was used to measure qualitative aspects of the user experience, including satisfaction, anxiety, stimulation, and focus. Users filled out the questionnaire after interacting with the app, providing data on their perceptions and emotions during usage. The UEQ data helped identify design elements that positively or negatively impact user experience. The findings offer a deep understanding of the strengths and weaknesses of mobile banking applications in Indonesia. This information can guide developers in making necessary improvements to ensure users have a satisfying and efficient experience. The research also contributes to raising awareness and understanding of user-centered mobile banking application development in Indonesia.
Pengaruh Manfaat dari Kualitas Fitur E-Wallet Terhadap Gaya Hidup Mahasiswa Muslim Solo Raya Pramesti, Lanjar Dian; Ayuningtyas Putri, Rizky Nur
Lisyabab : Jurnal Studi Islam dan Sosial Vol 4 No 2 (2023): Lisyabab, Jurnal Studi Islam dan Sosial
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Sekolah Tinggi Agama Islam Mulia Astuti (STAIMAS) Wonogiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58326/jurnallisyabab.v4i2.209

Abstract

In the development of the current digital era, many transactions are carried out digitally or called an electronic wallet, a digital wallet that facilitates the payment process. The purpose of this study was to determine the effect of the benefits of e-wallet quality on student lifestyles. In this study using quantitative methods with respondent sampling techniques using purposive sampling, namely a sample technique with regard to certain criteria. Respondent data collection was carried out by distributing questionnaires via google form. The number of samples used in this study were 107 respondents. Tests were carried out using SPSS by testing validity, reliability, normality, simultaneous test (F test), partial test (T test), and multiple linear regression to determine the hypothesis of each variable. The test results show that the quality of reliability and empathy influences the utilization of e-wallet features for collage student lifestyles.
Co-Authors Aprilia Puspitasari, Aprilia Ayuningtyas Putri, Rizky Nur Febiyanti, Adela Ika Prastiti, Mareta Galus