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All Journal Journal of Islamic Studies and Education Jurnal Studi Islam dan Sosial
Febiyanti, Adela Ika
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Other

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Journal : Jurnal Studi Islam dan Sosial

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Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Keputusan Menabung di BMT Mazaya Febiyanti, Adela Ika; Wahyudi, Agung
Lisyabab : Jurnal Studi Islam dan Sosial Vol 4 No 2 (2023): Lisyabab, Jurnal Studi Islam dan Sosial
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Sekolah Tinggi Agama Islam Mulia Astuti (STAIMAS) Wonogiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58326/jurnallisyabab.v4i2.208

Abstract

The aim of this research is to find out how the quality of tangible service, emphaty, responsiveness, reliability,assurance and trust influence saving decisions. The study used a random sampling method of 55 BMT Mazaya respondents. Primary data is collected using a Google Form questionnaire with a Likert scale. Tests used include validity, reliability, normality, heterocadastisity, multicolinearity, partial itest i(t itest), isimultaneous itest i(f itest), idouble linear iregression ianalysis, iand idetermination icoefficient itest i(R2). Research results show that high-quality service elements, including tangible, emphaty, reliability, and assurance, influence saving decisions, but responsiveness does not. Confidence affects savings decisions at BMT Mazaya.
Co-Authors Agung Wahyudi Aprilia Puspitasari, Aprilia Pramesti, Lanjar Dian Prastiti, Mareta Galus