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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Pendidikan dan Sosial Humaniora
Ahmad Fitroni
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Humanities Education Other

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Inovasi Layanan Jemput Bola (Eazy Passport) Oleh Kantor Imigrasi Surabaya: Strategi Peningkatan Aksesibilitas Layanan Keimigrasian Ahmad Fitroni; Sri Kamariyah; Ika Devy Pramudiana; Dandy Patrija Wirawan
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 5 No. 2 (2025): Juni : Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v5i2.6269

Abstract

Access to fast, easy, and humane immigration services is a major challenge amidst the dynamics of urban community needs. The Surabaya Immigration Office responded to this condition through an innovative outreach service known as Eazy Passport. This innovation is designed to reach service users who have limited time and mobility. This study aims to evaluate the effectiveness of the Eazy Passport innovation in improving the accessibility of immigration services, using Parasuraman's service quality theory approach as an analytical framework. This type of research is descriptive qualitative. Data collection was conducted through in-depth interviews, field observations, and documentation of immigration officers and Eazy Passport service users. The main research instrument was the researcher himself who played an active role in the data extraction process. Data analysis used data reduction techniques, data presentation, and drawing conclusions according to the Miles and Huberman model. The results of the study showed that the five dimensions of Parasuraman's theory—tangibles, reliability, responsiveness, assurance, and empathy—have been optimally implemented in the Eazy Passport service. This service has been proven to shorten service time, increase public satisfaction, and expand the reach of services without adding excessive administrative burdens. The conclusion of this study states that the innovation of the jemput bola service has succeeded in becoming an effective strategy in improving the accessibility and quality of immigration services in Surabaya. Further research is suggested to use a quantitative approach or mixed methods to compare the effectiveness of conventional and jemput bola services in the context of different regions or institutions.
ANALISIS PENANAMAN KARAKTER PEDULI SOSIAL MELALUI PROGRAM BAKTI SOSIAL DI SEKOLAH DASAR Ahmad Fitroni; Badruli Martati; Kunti Dian Ayu Afiani
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 01 (2025): Volume 10, Nomor 01 Maret 2025
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i01.22428

Abstract

This study aims to analyze the cultivation of social care character through a social service program at SD Negeri Bulak Rukem 1 Surabaya. The research method used is qualitative with data collection techniques in the form of observation, interviews, and documentation. The data analysis process in this qualitative research includes data collection, reduction, data presentation, and conclusion drawn. The results of the study show that indicators of social care character, such as empathy, cooperation, manners, tolerance, and social action have been well implemented by the majority of students. The donation program at social services, the infaq box on Friday Blessings, is an effective means of instilling the value of social care. These findings show that the formation of social care character plays an important role in creating a generation that is more caring and responsible for the surrounding community.
Co-Authors Afiani, Kunti Dian Ayu Badruli Martati, Badruli Dandy Patrija Wirawan Ika Devy Pramudiana Sri Kamariyah