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All Journal Value Added: Majalah Ekonomi & Bisnis JURNAL PENDIDIKAN TAMBUSAI
Anila, Desi
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Economics, Econometrics & Finance Social Sciences

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Efektivitas Implementasi Aplikasi CIS (Customer Information System) dalam Meningkatkan Kepuasan Pelanggan PDAM Surya Sembada Kota Surabaya Anila, Desi; Dwiridotjahjono, Jojok
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Transformasi digital saat ini menjadi salah satu strategi yang penting dalam meningkatkan pemberian pelayanan kepada publik di berbagai industri, termasuk sektor publik. Perkembangan teknologi telah mendorong banyak perusahaan untuk mengimplementasikan penggunaan teknologi digital. Melalui pendekatan kualitatif deskriptif penelitian ini memiliki tujuan untuk mengetahui bagaimana efektivitas penggunaan aplikasi CIS (customer information system) pada konsumen PDAM Surya Sembada kota Surabaya. Hasil penelitian menunjukkan bahwa kesederhanaan, keterbukaan, keadilan dan ketepatan yang diberikan PDAM melalui pelayanan sudah cukup baik dan perlu sedikit perbaikan terhadap aplikasi agar pelanggan tidak mengalami kendala.
The Influence of Financial Literacy, Return Perception, and Risk Perception on Students' Investment Interest in Business Administration Upn "Veteran" East Java Anila, Desi; Samsudin, Acep
Value Added : Majalah Ekonomi dan Bisnis Vol 22, No 1 (2026): Value Added : Majalah Ekonomi dan Bisnis (April period)
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/vameb.v22i1.20874

Abstract

The growth in the number of student investors at UPN "Veteran" East Java is not always accompanied by an adequate understanding of investment. Many students invest because of academic demands or trends, rather than based on interests that are supported by sufficient knowledge. This study aims to analyze the influence of financial literacy, return perception, and risk perception on the investment interest of Business Administration students. The study used an associative quantitative approach with 86 respondents selected through proportionate stratified random sampling technique. Data were collected using a Likert scale questionnaire  and analyzed by multiple linear regression using SPSS 25. The results of the study show that financial literacy, return perception, and risk perception simultaneously have a significant effect on investment interest. Partially, financial literacy, return perception, and risk perception have a positive and significant effect, respectively. The results of the determination coefficient showed that 48.4% of the variation in investment interest was explained by these three variables.
Co-Authors Acep Samsudin Jojok Dwiridotjahjono