Sukma, Findwicha Kharisma
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Pelaksanaan Rekam Medis Odontogram Pasca Berlakunya Peraturan Menteri Kesehatan Nomor 24 Tahun 2022 tentang Rekam Medis Sukma, Findwicha Kharisma; Zamroni, Mohammad; Lufsiana, Lufsiana
Jurnal Pendidikan Tambusai Vol. 9 No. 2 (2025): Agustus
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i2.31489

Abstract

Berlakunya Peraturan Menteri Kesehatan Republik Indonesia Nomor 24 Tahun 2022 tentang Rekam Medis mencabut Peraturan Menteri Kesehatan Nomor 269 Tahun 2008 yang sebelumnya mengatur kewajiban dokter gigi untuk membuat odontogram rekam medis. Kewajiban dokter gigi untuk mengikuti standar rekam medis kedokteran gigi sesuai dengan ketentuan yang berlaku yang menjadi dasar hukum bagi seorang dokter gigi untuk mendapatkan perlindungan hukum terutama ketika terjadi sengketa medis. Penelitian ini bertujuan untuk menganalisis pengaturan pelaksanaan odontogram dalam rekam medis dan menganalisis perlindungan hukum bagi dokter gigi yang tidak melaksanakan odontogram dalam rekam medis. Metodologi penelitian yang digunakan dalam penulisan tesis ini adalah yuridis normatif. Pendekatan ini menggunakan pendekatan perundang-undangan dan pendekatan konseptual. Hilangnya pengaturan odontogram dalam Peraturan Menteri Kesehatan tentang rekam medis yang baru saja diundangkan telah menyebabkan kekosongan norma odontogram sebagai dokumen hukum dalam undang-undang dan mengakibatkan hilangnya asas kepastian hukum. Hal ini menunjukkan bahwa dokter gigi belum siap menghadapi kebutuhan forensik dan medikolegal. Terkait dengan hukum yang belum jelas, kegiatan penafsiran hukum dapat dilakukan dengan menggunakan teori-teori penafsiran hukum yang harus dilakukan dengan cara atau metode yang berlaku dalam ilmu hukum.
Determination of Patient Satisfaction Through Marketing Strategy and Quality Doctor Services (Study at K-24 Geliting Pharmacy, Maumere) Sukma, Findwicha Kharisma; H. Purwadhi, H. Purwadhi; Rachman, Arif
Business Management Vol 5, No 1 (2026): Business Management Februari
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v5i1.10300

Abstract

Patient satisfaction is a key indicator in assessing the quality of healthcare services, including in pharmaceutical service facilities such as Apotek K-24 Geliting Maumere. In the context of increasing competition in healthcare services, marketing strategies and the quality of doctor services are two crucial aspects that can influence patient satisfaction levels. This study aims to analyze the influence of marketing strategies and doctor service quality on patient satisfaction, both partially and simultaneously. The research method used is a quantitative approach with multiple linear regression analysis. Data were collected through distributing questionnaires to patients using services at Apotek K-24 Geliting Maumere, then processed to test the hypothesis through t-tests and F-tests. The results of the study found that marketing strategies have a significant influence on patient satisfaction at Apotek K-24 Geliting Maumere. The more effective the promotion, information delivery, and approach to patients, the higher the level of satisfaction with pharmacy services. In addition, the quality of doctor services also proved to have a significant influence. Communication skills, examination accuracy, friendliness, and professionalism of doctors directly contribute to increased patient satisfaction. Further findings indicate that marketing strategies and doctor service quality simultaneously have a strong influence on patient satisfaction. A pharmacy's success in building satisfaction is determined not only by marketing efforts, but also by the quality of doctor services that create a positive patient experience. The synergy between the two increases trust, strengthens loyalty, and emphasizes that patient satisfaction requires an integrated approach that encompasses promotion, information, and quality direct interaction