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All Journal RESLAJ: Religion Education Social Laa Roiba Journal
Perwira Negara, Muhammad Handito
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Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Hubungan Disiplin Kerja Terhadap Pelatihan dan Kualitas Pelayanan Pegawai Outsourcing Dinas Perhubungan Kota Surabaya Perwira Negara, Muhammad Handito; Hesty Prima Rini
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 12 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i12.4730

Abstract

This research aims to identify and analyze the influence of work discipline and training on the service quality of outsourcing employees at the Department of Transportation in Surabaya. This study is associative and employs a quantitative approach. The sample size of this research is 65 employees, using a saturated sampling technique. Data collection was conducted through interviews and questionnaires. The analytical tool used is the Statistical Package for the Social Sciences (SPSS) version 25. The results of this study are: 1) training has a positive and significant effect on the service quality of outsourcing employees at the Department of Transportation in Surabaya, and 2) work discipline has a positive and significant effect on the service quality of outsourcing employees at the Department of Transportation in Surabaya.
Co-Authors Rini, Hesty Prima