RESLAJ: Religion Education Social Laa Roiba Journal
Vol. 6 No. 12 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 

Hubungan Disiplin Kerja Terhadap Pelatihan dan Kualitas Pelayanan Pegawai Outsourcing Dinas Perhubungan Kota Surabaya

Perwira Negara, Muhammad Handito (Unknown)
Hesty Prima Rini (Unknown)

Article Info

Publish Date
02 Dec 2024

Abstract

This research aims to identify and analyze the influence of work discipline and training on the service quality of outsourcing employees at the Department of Transportation in Surabaya. This study is associative and employs a quantitative approach. The sample size of this research is 65 employees, using a saturated sampling technique. Data collection was conducted through interviews and questionnaires. The analytical tool used is the Statistical Package for the Social Sciences (SPSS) version 25. The results of this study are: 1) training has a positive and significant effect on the service quality of outsourcing employees at the Department of Transportation in Surabaya, and 2) work discipline has a positive and significant effect on the service quality of outsourcing employees at the Department of Transportation in Surabaya.

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Journal Info
RESLAJ: Religion Education Social Laa Roiba Journal
Website

Abbrev

reslaj

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

RESLAJ: Religion Education Social Laa Roiba Journal is a scientific journal of the National Islamic Institute of Religion (IAI-N) Laa Roiba Bogor. Managed by the Institute of Research and Community Service (LPPM) IAI-N Laa Roiba in colaboration witf Intelectual Association for Islamic Studies ...