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All Journal Jurnal Locus Penelitian dan Pengabdian Journal of Public Representative and Society Provision
Nursoffa, Idris
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Aerospace Engineering Humanities Automotive Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Analisis Komprehensif Length Of Stay dan Angka Mortalitas Pasien Terhadap Kualitas Pelayanan di Rumah Sakit: Sytematic Literature Review Nursoffa, Idris; Kosasih, Kosasih
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 8 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i8.4596

Abstract

Tujuan penelitian ini adalah untuk menganalisis secara komprehensif hubungan antara length of stay dan angka mortalitas pasien terhadap kualitas pelayanan di rumah sakit, melalui pendekatan systematic literature review. Length of stay yang merujuk pada durasi rawat inap pasien, dan angka mortalitas, yang mengukur tingkat kematian pasien selama atau setelah perawatan, telah lama menjadi indikator penting dalam evaluasi kinerja rumah sakit. Penelitian ini mengumpulkan dan menganalisis berbagai studi yang relevan untuk mengidentifikasi bagaimana kedua variabel tersebut dapat mempengaruhi kualitas pelayanan yang diberikan, baik dari segi efektivitas, efisiensi, maupun kepuasan pasien. Berdasarkan tinjauan literatur, ditemukan bahwa terdapat hubungan yang kompleks antara length of stay dan angka mortalitas dengan kualitas pelayanan, yang dipengaruhi oleh berbagai faktor, termasuk manajemen rumah sakit, sumber daya kesehatan, serta pendekatan klinis yang diterapkan. Penelitian ini diharapkan dapat memberikan wawasan yang lebih dalam bagi pengelola rumah sakit dan pembuat kebijakan dalam meningkatkan kualitas pelayanan dan menurunkan angka mortalitas melalui strategi yang lebih efektif dan berbasis bukti.
Analysis of the Effect of Service Quality on Loyalty with Family Satisfaction as an Intervening Variable (A Case Study) Nursoffa, Idris; Yuliaty, Farida; Malik, Rahadian; Paramarta, Vip; Kosasih, Kosasih; Fitriana, Fitriana
Journal of Public Representative and Society Provision Vol. 5 No. 3 (2025): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v5i3.740

Abstract

At the Regional General Hospital, Drs. Jacobus Luna, M.Si, and Bengkayang examine patient loyalty, family satisfaction, and service quality. In order to increase patient family happiness, hospitals must now offer complete services and uphold patient trust by enhancing service quality. With a sample of 100 respondents who are patients at the Regional General Hospital under the care of Drs. Jacobus Luna and M. Si, Bengkayang, this study takes a quantitative method. Descriptive-verificative analysis along with path analysis was used to analyze the data. Although some issues were found that need to be addressed and improved, respondents rated service quality, patient family satisfaction, and loyalty as good to very good, according to the results of the descriptive analysis. The indirect effect's coefficient was higher than the direct effect's (85.1% > 80.4%), and the path coefficients between the variables were positive, according to the findings of the verifying study utilizing path analysis. This suggests that the relationship between service quality and loyalty can be mediated by the intervening variable of patient family satisfaction. Given that the t-value is higher than the t-critical (26.60 > 1.95), the statistical hypothesis test (t-test) demonstrated that the service quality variable has a positive and substantial impact on patient family satisfaction. Loyalty is positively and significantly impacted by the patient family satisfaction variable (t = 21.39 > 1.95). Additionally, loyalty is positively and significantly impacted by service quality (t = 20.05 > 1.95). Because the t-value is higher than the t-critical (3.81 > 1.95), service quality indirectly influences loyalty through patient family satisfaction.
Co-Authors Farida Yuliaty Fitriana Fitriana KOSASIH KOSASIH, KOSASIH Malik, Rahadian Vip Paramarta