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All Journal Jurnal Locus Penelitian dan Pengabdian Jurnal Indonesia Sosial Sains
Hidayat, Dafit
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Aerospace Engineering Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Neuroscience Physics Social Sciences

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Business Ethics and Legal Protection Roles in Corporate Governance: A Case Study on Consumer Dispute Resolution in the Financial and E-Commerce Sectors Hidayat, Dafit; Satory, Agus
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 10 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i10.4918

Abstract

Globalization and digital technology development have brought significant changes to Indonesia’s financial services and e-commerce sectors. While these sectors offer major economic opportunities, they also pose serious challenges related to consumer protection. This study aims to analyze the role of business ethics and legal protection in corporate governance, particularly through a case study of consumer dispute resolution in financial services and e-commerce. The analysis focuses on the effectiveness of legal instruments such as the Consumer Protection Law (UUPK) and the Financial Services Authority (OJK) regulations, as well as dispute resolution mechanisms, both litigation and non-litigation, including the Consumer Dispute Resolution Agency (BPSK), Alternative Dispute Resolution Institutions (LAPS), and Online Dispute Resolution (ODR). The findings show that although the regulatory framework is normatively adequate, its effectiveness remains hindered by weak digital literacy among consumers, limited socialization, and the capacity of supervisory institutions. Consumers tend to prefer non-litigation pathways due to their faster, cheaper, and more flexible processes; however, the success of these mechanisms strongly depends on institutional independence, process transparency, and coordination with companies’ internal complaint systems. This study highlights that the implementation of business ethics based on transparency and fairness, combined with effective legal protection, is crucial in building consumer trust, enhancing corporate accountability, and supporting sustainable economic growth in the digital era.
Analysis of Local Government Response to Floods in Aceh: Netnography Approach Hidayat, Dafit; Wulandari, Nur Fitriani; Hasrudin, Aldila Hisyam; Rukmana, Ovalia
Jurnal Indonesia Sosial Sains Vol. 7 No. 1 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i1.2193

Abstract

The major floods that hit Aceh Province in November 2025 had a significant impact on the social, economic, and infrastructure lives of people in various districts. The disaster management places local governments as the main actors in the emergency response phase, especially in evacuation, logistics distribution, cross-agency coordination, and crisis communication. This study aims to analyze the response of the Aceh local government to the November 2025 floods and identify the factors that affect the effectiveness of the response. This study uses a qualitative approach with a case study design. Data was collected through analysis of official government documents, online media reports, and social media content of people affected by the floods. Data analysis was carried out using thematic analysis to identify government response patterns, field constraints, and crisis communication dynamics. The results of the study show that the response of local governments is relatively fast in urban areas with good transportation access. However, there have been significant delays in isolated areas due to infrastructure damage and limited coordination. In addition, the mismatch between the government's official narrative and the conditions on the ground has an impact on declining public trust. On the other hand, the resilience of local communities plays a key role as a buffer in the early phases of disasters through self-evacuation initiatives and community solidarity. This study concludes that the effectiveness of local government responses in flood management is influenced by regional access factors, disaster management governance, and the quality of crisis communication. Strengthening cross-agency coordination, empathetic communication strategies, and integrating the role of local communities are the main recommendations to improve disaster management in the future.
Co-Authors Agus Satory Hasrudin, Aldila Hisyam Rukmana, Ovalia Wulandari, Nur Fitriani