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All Journal Ganaya: Jurnal Ilmu Sosial dan Humaniora Socius: Social Sciences Research Journal
Dengi Lalang, Hendrawana Nur
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Inovasi Monitoring Evaluasi Capaian Fisik dan Anggaran Periodik Kantor Pertanahan Kabupaten Gorontalo Dengi Lalang, Hendrawana Nur; Isa, Rusli
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17433460

Abstract

This study aims to examine in depth the innovation of periodic monitoring and evaluation of physical achievements and budget implementation at the Land Office of Gorontalo Regency, as a response to the shifting paradigm in public administration. The main focus of the research is to analyze the effectiveness of the digital system employed in enhancing efficiency, accountability, and transparency in program execution. Furthermore, the study seeks to identify the contribution of this innovation to strengthening the principles of good governance and bureaucratic reform, as well as to evaluate its impact on the quality of decision-making and public satisfaction. Using a qualitative approach and case study method, the research is expected to provide strategic recommendations for the development of a more adaptive and results-oriented performance evaluation system in government institutions.
Peran Profesionalitas ASN dalam Peningkatan Kualitas Pelayanan Publik Kantor Pertanahan Kota Gorontalo Dengi Lalang, Hendrawana Nur; Wantu, Sastro M; Igirisa, Irawati
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4921

Abstract

This research aims to analyze the impact of civil servant (ASN) professionalism on public service quality at the Gorontalo City Land Office. The background is rooted in the strategic role of ASN in ensuring legal certainty of land ownership and efforts to enhance accountable, responsive public services. A quantitative survey method using stratified random sampling was applied to all civil servants, supported by multiple linear regression analysis to examine the contributions of professionalism dimensions—competence, integrity, ethics, innovation, and responsibility—to service quality. The results show ASN professionalism is generally good, with competence and integrity as dominant factors, while innovation remains low. Regression analysis reveals ASN professionalism contributes 48% to the variation in public service quality, with the remaining influenced by additional factors such as regulations, infrastructure, and technology. The practical implication is the necessity to strengthen technical capacity, promote service ethics, and develop digital innovation, ensuring effective bureaucratic reform in the land sector. The study recommends strategies to improve ASN development and process transparency to foster greater community trust and satisfaction. 
Co-Authors Igirisa, Irawati Rusli Isa Sastro M Wantu