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All Journal Forecasting : Jurnal Ilmiah Ilmu Manajemen Jurnal Kemitraan Responsif untuk Aksi Inovatif dan Pengabdian Masyarakat
Armiana, Armiana
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Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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KUALITAS PELAYANAN KELUHAN PELANGGAN DI PT PLN (PERSERO) ULP HASANUDDIN: KUALITAS PELAYANAN KELUHAN PELANGGAN DI PT PLN (PERSERO) ULP HASANUDDIN Armiana, Armiana; Marniati Syam, Marniati; Mursakin, Mursakin
Forecasting : Jurnal Ilmiah Ilmu Manajemen Vol. 5 No. 2 (2023): FORECASTING Jurnal Ilmiah Manajemen
Publisher : LPPM Universitas Muhammadiyah Mamuju

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Abstract

This research aims to obtain an overview of the quality of customer complaint service as seen from tangibles (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). The type of research used in this research is qualitative, the types of data are primary data and secondary data. while the informants for this research are managers, Customer Service, data and information management departments and customers of PT PLN ULP Hasanuddin. Meanwhile, the data collection used is observation, interviews and documentation. Meanwhile, the data analysis used is data reduction, data presentation, and drawing conclusions and verification. The results of this research show that the quality of customer complaint service at PT PLN (Persero) ULP Hasanuddin is quite satisfactory in terms of tangible indicators (physical evidence), reliability is not optimal because it does not comply with the time promised by PT PLN in resolving complaints from customers, Responsiveness (responsiveness) in providing services does not serve customer needs quickly so customers feel that PLN P T officers are slow in handling complaints, assurance (guarantee) has not been categorized as good because of complaints from customers who consider officers favoritism to customers they know, and empathy (empathy) in this indicator regarding communication and service information that meets customer desires
KUALITAS PELAYANAN KELUHAN PELANGGAN DI PT PLN (PERSERO) ULP HASANUDDIN Armiana, Armiana; Syam, Marniati; Mursakin, Mursakin
Forecasting : Jurnal Ilmiah Ilmu Manajemen Vol. 6 No. 1 (2024): FORECASTING Jurnal Ilmiah Manajemen
Publisher : LPPM Universitas Muhammadiyah Mamuju

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Abstract

This research aims to obtain an overview of the quality of customer complaint service as seen from tangibles (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). The type of research used in this research is qualitative, the types of data are primary data and secondary data. while the informants for this research are managers, Customer Service, data and information management departments and customers of PT PLN ULP Hasanuddin. Meanwhile, the data collection used is observation, interviews and documentation. Meanwhile, the data analysis used is data reduction, data presentation, and drawing conclusions and verification. The results of this research show that the quality of customer complaint service at PT PLN (Persero) ULP Hasanuddin is quite satisfactory in terms of tangible indicators (physical evidence), reliability is not optimal because it does not comply with the time promised by PT PLN in resolving complaints from customers, Responsiveness (responsiveness) in providing services does not serve customer needs quickly so customers feel that PLN P T officers are slow in handling complaints, assurance (guarantee) has not been categorized as good because of complaints from customers who consider officers favoritism to customers they know, and empathy (empathy) in this indicator regarding communication and service information that meets customer desires.
Pengembangan Sistem Informasi Pertanian, Peternakan, dan Perdagangan Berbasis Web dalam Mendukung Kesejahteraan Masyarakat Adam, Muh; Jaya, Muhlis Maha; Aulia, A Syarifah; Armiana, Armiana
Jurnal Kemitraan Responsif untuk Aksi Inovatif dan Pengabdian Masyarakat Volume 1 Issue No. 1: Juli 2023
Publisher : Lontara Digitech Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61220/kreativa.v1i1.20234

Abstract

Pengabdian ini bertujuan mengembangkan sistem informasi berbasis web untuk pertanian, peternakan, dan perdagangan. Melalui wawancara dan observasi, data dianalisis untuk memahami kebutuhan dan tantangan sektor tersebut. Aplikasi yang dikembangkan memberikan akses informasi harga pangan kepada petani, peternak, dan pedagang. Pengujian aplikasi mendapatkan respon positif dari pengguna, karena membantu mereka dalam pengambilan keputusan bisnis yang lebih baik. Aplikasi ini efektif meningkatkan efisiensi dan efektivitas sektor tersebut. Secara keseluruhan, sistem informasi ini memberikan manfaat signifikan dengan memberikan akses informasi yang relevan untuk mendukung aktivitas pertanian, peternakan, dan perdagangan. Berdasarkan analisis tersebut, dikembangkanlah Desain Sistem Informasi Berbasis Web untuk Pertanian, Peternakan, dan Perdagangan yang memberikan pengguna akses informasi harga. Aplikasi ini memungkinkan petani, peternak, dan pedagang untuk memantau perkembangan harga pangan di berbagai daerah, sehingga membantu mereka dalam pengambilan keputusan bisnis yang lebih baik.
Co-Authors Adam, Muh Aulia, A Syarifah Jaya, Muhlis Maha Marniati Syam, Marniati Mursakin, Mursakin Syam, Marniati