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All Journal GROWTH Jurnal Ilmiah Ekonomi Pembangunan Forecasting : Jurnal Ilmiah Ilmu Manajemen Jurnal Bisnis Digital dan Enterpreneur (BISENTER)
Mursakin, Mursakin
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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KUALITAS PELAYANAN KELUHAN PELANGGAN DI PT PLN (PERSERO) ULP HASANUDDIN: KUALITAS PELAYANAN KELUHAN PELANGGAN DI PT PLN (PERSERO) ULP HASANUDDIN Armiana, Armiana; Marniati Syam, Marniati; Mursakin, Mursakin
Forecasting : Jurnal Ilmiah Ilmu Manajemen Vol. 5 No. 2 (2023): FORECASTING Jurnal Ilmiah Manajemen
Publisher : LPPM Universitas Muhammadiyah Mamuju

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This research aims to obtain an overview of the quality of customer complaint service as seen from tangibles (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). The type of research used in this research is qualitative, the types of data are primary data and secondary data. while the informants for this research are managers, Customer Service, data and information management departments and customers of PT PLN ULP Hasanuddin. Meanwhile, the data collection used is observation, interviews and documentation. Meanwhile, the data analysis used is data reduction, data presentation, and drawing conclusions and verification. The results of this research show that the quality of customer complaint service at PT PLN (Persero) ULP Hasanuddin is quite satisfactory in terms of tangible indicators (physical evidence), reliability is not optimal because it does not comply with the time promised by PT PLN in resolving complaints from customers, Responsiveness (responsiveness) in providing services does not serve customer needs quickly so customers feel that PLN P T officers are slow in handling complaints, assurance (guarantee) has not been categorized as good because of complaints from customers who consider officers favoritism to customers they know, and empathy (empathy) in this indicator regarding communication and service information that meets customer desires
KUALITAS PELAYANAN KELUHAN PELANGGAN DI PT PLN (PERSERO) ULP HASANUDDIN Armiana, Armiana; Syam, Marniati; Mursakin, Mursakin
Forecasting : Jurnal Ilmiah Ilmu Manajemen Vol. 6 No. 1 (2024): FORECASTING Jurnal Ilmiah Manajemen
Publisher : LPPM Universitas Muhammadiyah Mamuju

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Abstract

This research aims to obtain an overview of the quality of customer complaint service as seen from tangibles (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). The type of research used in this research is qualitative, the types of data are primary data and secondary data. while the informants for this research are managers, Customer Service, data and information management departments and customers of PT PLN ULP Hasanuddin. Meanwhile, the data collection used is observation, interviews and documentation. Meanwhile, the data analysis used is data reduction, data presentation, and drawing conclusions and verification. The results of this research show that the quality of customer complaint service at PT PLN (Persero) ULP Hasanuddin is quite satisfactory in terms of tangible indicators (physical evidence), reliability is not optimal because it does not comply with the time promised by PT PLN in resolving complaints from customers, Responsiveness (responsiveness) in providing services does not serve customer needs quickly so customers feel that PLN P T officers are slow in handling complaints, assurance (guarantee) has not been categorized as good because of complaints from customers who consider officers favoritism to customers they know, and empathy (empathy) in this indicator regarding communication and service information that meets customer desires.
Pengaruh Tingkat Debt Financing dan Equity Financing terhadap Profit Expence Ratio Perbankan Syariah (Studi Kasus PT.Bank Muamalat Indonesia Cabang Pembantu Bone) Fitri Andini, Delia; Idrus, Muhammad; Mursakin, Mursakin
Jurnal Bisnis Digital dan Enterpreneur (BISENTER) Vol. 2 No. 2 (2024): Jurnal Bisnis Digital dan Enterpreneur
Publisher : STMIK Amika Soppeng

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Delia Fitri Andini, 2023. “ Pengaruh Tingkat Debt Financing Dan Equity Financing Terhadap Profit Expense Ratio Perbankan Syariah (Studi Kasus PT Bank Muamalat Indonesia Cabang Pembantu Bone)”. Skripsi Program Studi Akuntansi Sekolah Tinggi Ilmu Ekonomi (STIE YAPI BONE). Tujuan Penelitian 1) Untuk mengetahui apakah terdapat pengaruh tingkat debt financing dan equity financing secara bersama - sama (simultan) profit expense ratio bank syariah. 2) Untuk mengetahui apakah terdapat pengaruh tingkat debt financing dan equity financing secara parsial terhadap profit expense ratio bank syariah. Hasil penelitian 1) Hasil pengujian jumlah dana pihak ketiga terhadap nisbah bagi hasil yang diberikan PT Bank Muamalat Indonesia Cabang Pembantu Bone kepada nasabahnya menunjukkan bahwa hipotesis nol juga ditolak. 2) Hasil penelitian yang dilakukan terhadap Financing to Deposit Ratio terhadap Nisbah bagi hasil yang diberikan bank Bank Muamalat Indonesia menunjukkan bahwa Financing to Deposit Ratio tidak mempunyai pengaruh yang signifikan terhadap Nisbah Bagi Hasil yang diberikan bank Bank Muamalat Indonesia dengan arah positif. 3) Hasil penelitian secara simultan juga menunjukkan bahwa terdapat pengaruh yang signifikan dari jumlah dana pihak ketiga dan Financing to Deposit Ratio secara bersama-sama terhadap nisbah bagi hasil yang diberikan bank syariah kepada nasabahnya
PENGARUH PENEMPATAN LOKASI PERUSAHAAN TERHADAP PENINGKATAN VOLUME PENJUALAN MOBIL HONDA PADA PT HONDA BONE INDAH Sunarni, Sunarni; Syam, Marniati; Mursakin, Mursakin
GROWTH Jurnal Ilmiah Ekonomi Pembangunan Vol. 6 No. 1 (2024): GROWTH Jurnal Ilmiah Ekonomi Pembangunan
Publisher : LPPM Universitas Muhammadiyah Mamuju

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Abstract

The purpose of this research is to determine the magnitude of the influence of company location on increasing Honda car sales Volume at PT Honda Bone Indah This research uses a census type of research wit a quantitative approach, which aims to test the influence of the indefendent variable on the devenden variable. The population in the study was only 15 employees and coustemer, and less than 30 people, so in this study all members of the population were determined to be respondents (total sampel/saturate sample). The data analysis method used in this research is simple regression analysis. The results of this research show that 1) the placemen of sales locations has a positive effect on increasing the sales Volume of Honda Bone Indah, Bpne Regrency, this Is reflected in the sales location placemen variable wit an average score of 82.40% in the good category 2) meanwhile, the variable for increasing Honda Car sales Volume with an average score of 79.55 % in the good category.
Co-Authors Armiana, Armiana Fitri Andini, Delia Marniati Syam, Marniati Muhammad Idrus Sunarni Sunarni Syam, Marniati