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All Journal Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan TEKNO : Jurnal Penelitian Teknologi dan Peradilan
Puspita Dewi, Lies Anggi
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Arts Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Other

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Peningkatan SDM Terhadap Kinerja Di Bagian Kesekretariatan Pada Pengadilan Negeri Bale Bandung Kelas 1 A Risa; Sudrajat; Puspita Dewi, Lies Anggi
TEKNO : Jurnal Penelitian Teknologi dan Peradilan Vol 3 No 2 (2025): Agustus
Publisher : Pengadilan Negeri Bale Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62565/tekno.v3i2.95

Abstract

Penelitian ini bertujuan untuk mendeskripsikandan menganalisis bagaimana peningkatan sumber dayamanusia (SDM) berdampak terhadap kinerja pegawaipada bagian kesekretariatan di Pengadilan Negeri Bale Bandung Kelas 1 A. Penelitian ini menggunakanpendekatan kualitatif deskriptif dengan teknikwawancara mendalam kepada pegawai dan pimpinan, observasi langsung, serta studi dokumentasi. Hasil penelitian menunjukkan bahwa peningkatan SDM melalui pelatihan teknis, pembinaan berbasiskompetensi, dan penguatan budaya kerja berdampakpositif terhadap efisiensi, akurasi, dan kualitas pelayananadministrasi. Peningkatan ini juga mencakup aspek soft skill seperti komunikasi efektif dan kerja tim. Hasil inimenegaskan pentingnya pengembangan kapasitaspegawai secara berkelanjutan dalam mendukung kinerjalembaga peradilan.
Analisis Kualitas Pelayanan Terhadap Tingkat Kepuasan Pasien di Rumah Sakit Muhammadiyah Bandung Maulidda, Yusti; Puspita Dewi, Lies Anggi
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 3 (2025): Oktober: Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v5i3.1467

Abstract

This study aims to analyze service quality, measure patient satisfaction, and examine the influence of service quality on patient satisfaction at Muhammadiyah Hospital Bandung. The research method used is quantitative, with data collected through a Google Form questionnaire distributed to 83 respondents. The results show that the overall service quality is categorized as good, with an average score of 3.06 on a 4-point scale. The Responsiveness dimension received the highest score (3.15), while the Tangible dimension had the lowest (3.01). Patient satisfaction was in the satisfied category with an average score of 3.10, where 78.3% of respondents reported being satisfied to very satisfied. Statistical analysis revealed that service quality has a positive and significant effect on patient satisfaction, with a correlation coefficient of 0.648 and a coefficient of determination (R²) of 0.420. The t-test result showed a t-count of 7.652 > t-table 1.984 (significance value 0.000), confirming that service quality significantly affects patient satisfaction. Therefore, improving service quality can significantly enhance patient satisfaction at Muhammadiyah Hospital Bandung.
Co-Authors Maulidda, Yusti Risa Sudrajat