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All Journal Jurnal Multidisiplin Madani (MUDIMA)
Anindita Gayatri
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Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Enhancing Customer Satisfaction: Exploring Hotel X'S Facilities and Service Quality in Bandung City Diyan Putranto; Adi Sopyan; Anindita Gayatri; Barliani Dewi Setyawati; Albertus Banundoyo
Jurnal Multidisiplin Madani Vol. 3 No. 9 (2023): September, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v3i9.5435

Abstract

The purpose of this study is to learn how the amenities and quality of service at Hotel X in Bandung affect customer satisfaction. Sampling is done purposefully, and the Slovin formula is used to select a sample of participants. In this study, we used a Kuesioner to compile our data. The gathered data is then analyzed with a helpful linear regression technique. This was accomplished using the computer program SPSS. Research forum findings corroborate test data showing a connection between facility and service quality and consumer satisfaction. Furthermore, this study demonstrates that facilities have a significant role in influencing service quality. Subsequently, academics determined, via test f, that the combination of Hotel X's facilities and service quality had a substantial impact on customers' levels of satisfaction. This finding indicates that maintaining high-quality facilities and exceptional customer service is crucial for boosting client satisfaction in the hotel business
Co-Authors Adi Sopyan Albertus Banundoyo Barliani Dewi Setyawati Diyan Putranto