Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Sehat Indonesia (JUSINDO)
Suciningtias, Marlyn
Unknown Affiliation
Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Kualitas Pelayanan, Infrastruktur Teknologi Informasi, dan Ketersediaan Tenaga Medis Terhadap Kepuasan Pasien di Rumah Sakit Swasta Salendra, Tania; Suciningtias, Marlyn; Tandy, Fenia; Bernarto, Innocentius
Jurnal Sehat Indonesia (JUSINDO) Vol. 6 No. 02 (2024): Jurnal Sehat Indonesia (JUSINDO)
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jsi.v6i02.181

Abstract

Menurut Undang-Undang Kesehatan, kesehatan adalah hak asasi manusia dan merupakan salah satu elemen penting dalam kesejahteraan. Rumah sakit sebagai penyedia layanan kesehatan harus mengambil berbagai langkah untuk meningkatkan kepuasan pasien. Penelitian ini bertujuan untuk menganalisis dampak kualitas pelayanan, infrastruktur teknologi informasi dan ketersediaan tenaga medis terhadap kepuasan pasien di rumah sakit swasta. Metode yang digunakan adalah kuantitatif dengan pendekatan deskriptif. Data dikumpulkan melalui kuesioner yang disebarkan menggunakan Google Form. Populasi penelitian adalah seluruh anggota keluarga pasien di rumah sakit X, dengan teknik pengambilan sampel non-probability samplingyang kemudian menghasilkan 187 sampel. Hasil penelitian menunjukkan bahwa kualitas pelayanan, infrastruktur teknologi informasi dan ketersediaan tenaga medis berpengaruh positif terhadap kepuasan pasien. Oleh karena itu, rumah sakit swasta perlu memperhatikan faktor-faktor ini untuk meningkatkan kepuasan pasien.
Understanding Employee Performance: Policy, Culture, and Job Satisfaction in Hospitals Saputra, Riski Novian Indra; Suciningtias, Marlyn; Irawati, Jovita
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 13 No 1 (2026): June
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v13i1.63096

Abstract

This study examines how policy implementation and organizational culture shape employee performance through job satisfaction in a Type C hospital in Central Java. It contributes to the literature by clarifying how policy execution and cultural mechanisms jointly translate into performance outcomes via everyday satisfaction processes in healthcare settings. Using a qualitative design, data were collected from six informants across service units and analyzed through thematic techniques. Findings indicate that clear and consistently communicated policies enhance task clarity and motivation, whereas poorly socialized changes generate uncertainty and workload strain. A collaborative culture reinforces positive behaviors and organizational attachment, while job satisfaction emerges from interpersonal relations, recognition, facilities, and balanced workloads. These dynamics position satisfaction as a central mediating mechanism linking structural and cultural factors to performance. The findings imply that hospitals should strengthen policy socialization, recognition systems, and collaborative culture to sustain employee performance.
Co-Authors Innocentius Bernarto, Innocentius Irawati, Jovita Salendra, Tania Saputra, Riski Novian Indra Tandy, Fenia