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All Journal Jurnal Administrasi Negara Advances in Tourism Studies
Malau, Grace Carolina
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Economics, Econometrics & Finance Social Sciences Other

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ANALYSIS OF SMART URBAN GOVERNANCE FROM THE PERSPECTIVE OF DYNAMIC GOVERNANCE IN THE CITY OF SURABAYA Mustika Rani, Berliana; Malau, Grace Carolina
Jurnal Administrasi Negara Vol 31 No 2 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i2.3782

Abstract

The transformation of urban governance toward smart governance has become a strategic agenda for building responsive, transparent, and inclusive cities. Surabaya, as one of Indonesia’s leading smart cities, has demonstrated various digital innovations that require in-depth analysis from an institutional and adaptive governance perspective. This study aims to analyze the implementation of Smart Urban Governance in Surabaya using the Dynamic Governance framework, which emphasizes the principles of Thinking Ahead, Thinking Again, and Thinking Across. A qualitative research approach was employed, utilizing in-depth interviews, field observations, and document analysis. The study examined seven key indicators of smart governance: inclusiveness, responsiveness, transparency and accountability, data governance, collaborative governance, digital infrastructure and capacity, and institutional adaptability. The findings reveal that Surabaya has successfully implemented most of these indicators through various innovations such as the WargaKu application, e-Peken platform, Command Center 112, and a paperless bureaucracy system. However, challenges remain in ensuring the inclusion of vulnerable groups and in addressing complex complaints across sectors. The study concludes that the principles of Dynamic Governance are reflected in Surabaya’s digital policies, although improvements are still needed in citizen participation and cross-sectoral integration. This research recommends expanding digital literacy, conducting continuous evaluations of digital platform performance, and undertaking comparative studies with other cities to strengthen smart governance policies in Indonesia.
How MICE Experience Quality Shapes Destination Image through Dual Pathways Malau, Grace Carolina; Pamjuji, Dian Dhany; Zarkas, Ilham Azmi; Masriyah; Kurnia, ⁠Lusi; Arif, Ahmad Bachtiar
Advances in Tourism Studies Vol. 3 No. 3 (2025): Advances in Tourism Studies (In Press)
Publisher : Centre for Tourism Studies and Journal Publication of Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/ats.v3i3.76

Abstract

This study investigates how experience quality at a major MICE event shapes post-trip destination image by testing the mediating role of satisfaction within the emerging tourism setting of Lake Toba, Indonesia. Using survey data from 413 attendees of the Aqua Bike WorldChampionship and Partial Least Squares Structural Equation Modelling, the analysis demonstrates that experience quality significantly enhances satisfaction and directly improves destination image. Satisfaction also exerts a strong positive influence on destination image and partially mediates the relationship between experience quality and image. These findings validate a dual pathway model in which affective processes operate through satisfaction, while cognitive processes allow objective event attributes to shape destination image independently. The study advances theoretical understanding of MICE experience formation by demonstrating concurrent emotional and rational mechanisms. Practical implications highlight the need for planners to strengthen both experiential and functional quality elements to enhance Indonesia’s competitiveness as a growing MICE destination.
Co-Authors Arif, Ahmad Bachtiar Kurnia, ⁠Lusi Masriyah Mustika Rani, Berliana Pamjuji, Dian Dhany Zarkas, Ilham Azmi