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All Journal IKRA-ITH EKONOMIKA Dinasti International Journal of Management Science Jurnal Sosial dan Sains
Natigor, Dayan Hakim
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Astronomy Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Other

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The Influence of Work Performance Assessment and Leadership Style on Employee Loyalty with Job Satisfaction as an Intervening Variable at PT. XYZ West Java Regional Head Office Bandung Ramadhani, Fadhilah Dwiputri; Jaya, Rama Chandra; Natigor, Dayan Hakim; Karamang, Ezra; Muttaqin, Ridlwan
Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i3.2154

Abstract

This study aims to determine and explain the effect of work performance assessment and leadership style on employee loyalty with job satisfaction as an intervening variable (Case study at PT. XYZ West Java Regional Head Office Bandung). This research is a quantitative study with 53 employees as a population and uses non-probability sampling techniques, so the sample size uses the entire population. The data sources used are primary data and secondary data, then processed with the help of SPSS 26.0 for windows. The results showed that there was a significant influence of 78,4% of the work performance assessment variable and leadership style on job satisfaction. And also this study shows a significant influence of 93,4% of the job satisfaction variable in mediating work performance assessment and leadership style on employee loyalty.
Pengaruh Pengupahan dan Reward Non-Financial Terhadap Kinerja Karyawan Dengan Motivasi Kerja Sebagai Variabel Intervening (Studi Kasus di PT Sembilan Jagad Pandhito (SJP)) Lianingsih, Laila Nina; Natigor, Dayan Hakim; Rudiyanto, Rudiyanto
Jurnal sosial dan sains Vol. 5 No. 11 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i11.32587

Abstract

This study aims to analyze the effect of remuneration and non-financial rewards on employee performance with work motivation as an intervening variable at PT Sembilan Jagad Pandhito (SJP). The background of this study is the issue of suboptimal employee performance, which is influenced by perceptions of the fairness of the wage system, limitations in the provision of non-financial rewards, and fluctuating levels of work motivation. The research method used is a quantitative approach with data collection through the distribution of questionnaires to 60 PT SJP employees as respondents. Data analysis was performed using Partial Least Square – Structural Equation Modeling (PLS-SEM) with the help of SmartPLS software. The independent variables in this study were remuneration and non-financial rewards, the dependent variable was employee performance, while work motivation acted as an intervening variable. The results showed that remuneration had a positive and significant effect on employee performance. Non-financial rewards were also found to have a positive effect on performance, both directly and through work motivation. In addition, work motivation mediates the relationship between remuneration and non-financial rewards with employee performance. These findings confirm that PT SJP needs to design a fair, timely, and standard-compliant remuneration system and strengthen consistent non-financial reward policies in order to increase work motivation and produce optimal performance.
THE INFLUENCE OF SERVICE QUALITY AND PRICES OF SERVICES ON CUSTOMER SATISFACTION Natigor, Dayan Hakim; Khoiruddin, Muhammad Rifqi
IKRAITH-EKONOMIKA Vol. 9 No. 1 (2026): IKRAITH-EKONOMIKA Vol 9 No 1 Maret 2026
Publisher : Universitas Persada Indonesia YAI

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Abstract

Udinrace car repair shop is a car repair shop that operates in the services and marketing sector, which is currently pioneering and is located in Bojongsoang, Bandung Regency. Globalization has had a huge impact on the development of the business world throughout the world. The market is getting wider and the business world is getting wider. But on the other hand, competition is getting tighter and more difficult. Conditions like this require companies to be competitive and have superior products or services compared to competitors who are involved in the same business. This research aims to determine the influence of service quality and price on customer satisfaction at the Udincare car repair shop. The research method used in this research is a quantitative research method with a descriptive and verification approach. The data used is primary data. Data collection uses library research and documentation obtained from the city of Bandung and previously purchased. Sampling used a non-probability sampling method with a purposive sampling method and data was obtained for 100 samples. The data collection technique carried out by the author was to collect the data by distributing questionnaires to respondents and literature study using data analysis techniques using classical assumption tests, multiple regression analysis, correlation coefficient analysis, determination coefficient analysis, and hypothesis testing. Descriptive research results show that Customer Satisfaction is in the very good category, Service Quality is in the very good category and Sales Promotion is in the very good category
Co-Authors Jaya, Rama Chandra Karamang, Ezra Khoiruddin, Muhammad Rifqi Lianingsih, Laila Nina Muttaqin, Ridlwan Ramadhani, Fadhilah Dwiputri Rudiyanto Rudiyanto, Rudiyanto