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All Journal al-Afkar, Journal For Islamic Studies Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Yuniati Lestari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Strategi Penerapan Lean Manajemen dalam Upaya Mengoptimalkan Proses Pelayanan Pasien Rawat Inap di RSUD Datu Pancaitana Kabupaten Bone Risna Fitriana Amusroh; Erliany Syaodih; Yuniati Lestari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 3 (2025): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i3.5217

Abstract

Along with the introduction of the National Health Insurance (JKN) system which began on January 1, 2014, the Indonesian health system is facing increasing challenges with the increasing demand for public services, these services are required to improve accountability and quality of service. Healthcare institutions globally have attempted to adopt the Lean management methodology which aims to improve operational efficiency and overall effectiveness. This is greatly needed with the increasing number of patients being treated in hospitals, this means an increase in the number of patient service activities in the inpatient room, in addition to the increasing need for other resources such as human resources and hospital infrastructure. The purpose of this study is to analyze the inefficiencies in the service process and the use of resources in the inpatient room that have an impact on service quality so that hospitals can create solutions by redesigning processes, controlling waste, and improving workflows using Value Stream Mapping (VSM) analysis. The population in this study was the inpatient service process of Melati RSUD Datu Pancaitana and the research sample was all inpatient nurses of Melati and selected inpatients. This type of research is qualitative descriptive research. Data collection techniques were observation, interviews, questionnaires, field notes, and document reviews. Based on the results of the study, it showed that the flow or process with the most waste value was waste waiting and waste overprocessing, the efficiency level reached 77.7% after the implementation of lean by carrying out the designed added value activities, although in its implementation it faced challenges in the form of process complexity, limited resources, diverse waste, to organizational resistance and technological limitations.
The Importance of Ethics Education in a Digital Society to Face Netiquette Challenges That Arise Among Students at SMAN 10 Mataram Andriawan, Andriawan; Yuniati Lestari; Rifki Rahman; Isbul Jannah; Putri Hias Permata; Yayan Aris Cahyadi; Edy Herianto
al-Afkar, Journal For Islamic Studies Vol. 9 No. 1 (2026)
Publisher : Perkumpulan Dosen Fakultas Agama Islam Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/afkarjournal.v9i1.1914

Abstract

This research aims to analyze the importance of digital ethics education in facing netiquette challenges among students at SMAN 10 Mataram. The research method used is descriptive qualitative with a case study approach. Data was collected through literature study, observation, interviews and documentation with students and teachers at the school. The research results show that most students do not fully understand the rules and norms that apply when interacting in the digital world. Digital ethics education can increase students' awareness of the importance of maintaining privacy, respecting other people's opinions, and avoiding negative actions such as cyberbullying, spreading hoaxes, using harsh and impolite language.
Co-Authors Andriawan, Andriawan Edy Herianto Erliany Syaodih Isbul Jannah Putri Hias Permata Rifki Rahman Risna Fitriana Amusroh Yayan Aris Cahyadi