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All Journal Journal of Innovation Research and Knowledge International Journal Administration, Business & Organization Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Multidisiplin Sahombu Da'watuna: Journal of Communication and Islamic Broadcasting Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan IJP (Indonesia Jurnal Perawat)
Erliany Syaodih
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STRATEGI PENGENDALIAN BIAYA OPERASIONAL KLINIK PRATAMA PITALOKA DI KOTA DEPOK Amilia Devi Siregar; Erliany Syaodih; Yani Restiani Widjaja
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

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Abstract: Tujuan Penelitian: Menganalisis situasi internal dan eksternal serta mengidentifikasi faktor-faktor kunci dalam implementasi strategi pengendalian biaya operasional yang sesuai di Klinik Pratama Pitaloka. Fokus utama mencakup evaluasi peran sistem akuntansi pertanggungjawaban, anggaran fleksibel, pemanfaatan teknologi informasi seperti SIM Klinik dan EMR, serta penerapan lean management dalam menekan pemborosan biaya operasional dan meningkatkan efisiensi layanan serta transparansi keuangan. Tinjauan literatur dilakukan dengan menganalisis kumpulan artikel dari berbagai basis data akademik relevan, yang mencakup publikasi dalam sepuluh tahun terakhir serta analisis data primer dan data sekunder yang relevan dengan objek penelitian. Fokus utama adalah pada studi-studi yang membahas strategi pengendalian biaya operasional klinik pratama, termasuk pemanfaatan teknologi informasi, seperti sistem informasi manajemen (SIM) klinik dan rekam medis elektronik (RME), dan strategi lean management. Hasil penelitian ini adalah Klinik Pratama Pitaloka dalam implementasi strategi pengendalian biaya operasional nya meliputi efisiensi sumber daya, digitalisasi layanan melalui SIM klinik, RME, optimalisasi sumber daya dan lean management menunjukkan dampak positif dalam menekan pemborosan biaya operasional dan meningkatkan produktivitas kerja. Tantangan utama termasuk tekanan internal meliputi struktur biaya yang tidak efisien serta belum optimalnya pemanfaatan sistem informasi juga tekanan eksternal meliputi stagnansi tarif kapitasi dan fluktuasi harga kebutuhan medis. Keberhasilan efektivitas pengendalian biaya operasional Klinik Pratama Pitaloka terbukti karena didukung juga oleh penguatan sistem akuntabilitas unit kerja, penerapan sistem akuntansi pertanggungjawaban serta anggaran yang fleksibel. Strategi pengendalian biaya yang diterapkan mencakup efisiensi penggunaan sumber daya, digitalisasi layanan melalui SIM Klinik serta Rekam Medis Elektronik (RME), penguatan sistem akuntabilitas berbasis unit kerja, penerapan sistem akuntansi pertanggungjawaban, anggaran fleksibel, optimalisasi sumber daya dan lean management terbukti mendukung efektivitas pengelolaan biaya. Tantangan harus diatasi dengan sistem operasional yang adaptif, transparan, dan berorientasi pada keberlanjutan layanan. Penelitian lebih lanjut diperlukan untuk memperkaya pendekatan strategis dalam pengendalian biaya operasional klinik pratama secara lebih kontekstual dan aplikatif.
STRATEGI PENGEMBANGAN KLINIK MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALISIS MENURUT PERSEPSI PASIEN(STUDI KUALITATIF DI KLINIK PRATAMA RAWAT INAP MEGA BAGUS CLINIC 1 WATUKUMPUL PEMALANG JAWA TENGAH) Ike Mega Puspita; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i1.10354

Abstract

The clinic is a provider of basic medical services as a health facility consisting of health workers and medical personnel. Pratama Mega Bagus Clinic 1 Clinic is the only clinic in Watukumpul District, Pemalang Regency, Central Java, which consists of 15 villages based on population data, a total of 75,106 people, so the need for health service facilities in Watukumpul District is very high. For this reason, the researcher conducted research on the development strategy of the mega bagus clinic 1 inpatient primary clinic in order to achieve complete, affordable and qualified health services and facilities. In this study, the researcher will analyze the Clinical Development Strategy Using the Importance Performance Analysis Method Based on Patient Perception. The population in this study is patients enrolled in MBC1 clinics based on patients receiving treatment in January – March 2025.To calculate the level of conformity between the level of importance and the level of patient satisfaction. The results of the analysis of the IPA method obtained items in quadrant A are Tangible, Empaty, and Responsivnes parameters, namely those that discuss the layout and area of the building and the limitations of the rooms, which are obtained with low values
STRATEGI PENGEMBANGAN USAHA KLINIK PRATAMA HEALTHY LIFE BANDUNG DALAM MENINGKATKAN JUMLAH KUNJUNGAN Angela Azalia Trisna Putri; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

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Penelitian ini bertujuan untuk merumuskan strategi pengembangan usaha Klinik Pratama Healthy Life Bandung dalam upaya meningkatkan jumlah kunjungan pasien. Strategi tersebut disusun berdasarkan identifikasi kekuatan, kelemahan, peluang, dan ancaman yang dimiliki klinik.Metode yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan analisis SWOT (Strengths, Weaknesses, Opportunities, Threats). Data dikumpulkan melalui wawancara, observasi, dan studi dokumentasi yang melibatkan manajemen klinik, tenaga medis, dan pasien untuk memperoleh gambaran menyeluruh terkait kondisi internal dan eksternal klinik. Hasil penelitian menunjukkan bahwa Klinik Pratama Healthy Life memiliki kekuatan pada layanan yang beragam, kepemilikan aset sendiri, dan kemitraan dengan BPJS. Kelemahan yang ditemukan adalah keterbatasan fasilitas dan ketergantungan terhadap pasien BPJS. Peluang yang dapat dimanfaatkan termasuk peningkatan pemasaran digital dan kerja sama dengan perusahaan, sedangkan ancaman utama berasal dari persaingan dengan klinik lain dan perubahan regulasi pemerintah. Berdasarkan analisis SWOT, dirumuskan strategi pengembangan usaha berupa peningkatan promosi digital, optimalisasi layanan berbasis teknologi, serta perluasan kerja sama dengan mitra strategis. Strategi-strategi ini diharapkan dapat meningkatkan jumlah kunjungan pasien dan memperkuat daya saing Klinik Pratama Healthy Life Bandung di tengah persaingan industri layanan kesehatan yang semakin kompetitif.
STRATEGI PENGENDALIAN PERSEDIAAN STOK OBAT PROGRAM RUJUK BALIK PASIEN BPJS DI KLINIK ZHAFIR PALEMBANG Dale Anggara; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10634

Abstract

There are several critical issues in managing the inventory of drugs for the Referral Program (PRB) at the Zhafir Clinic in Palembang. Internal audit data from the clinic shows that during the period January-December 2023, there was a stockout of PRB drugs of 27% of the total demand, with an average stockout duration of 3-5 days per incident. This condition resulted in 42% of PRB patients having to receive alternative drugs that did not match the initial prescription from the specialist doctor. This study aims to identify and analyze the Inventory Control Strategy for the BPJS Referral Program Drug Stock at the Zhafir Clinic in Palembang. The research method is a qualitative descriptive study, with a case study approach. The results of the study show that the just in time strategy in managing the inventory of drugs for the Referral Program (PRB) at the Zhafir Clinic in Palembang can reduce or even eliminate unnecessary inventory. Therefore, the clinic does not store large quantities of drugs in the warehouse. That way, storage costs can be minimized and warehouse space can be optimized for other needs. Just in time strategy can reduce waste, such as inventory excess (excess inventory), waiting time (waiting time), and defects (expired drugs).
Strategi Manajemen dalam Mempercepat Kelayakan Klaim JKN/BPJS di Rumah Sakit Restu Ibu Balikpapan: Studi Kualitatif dengan Analisis SWOT Tri Hardining Prawestirini; Erliany Syaodih; Mira Veranita
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 4 No. 2 (2025): Agustus : Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v4i2.5666

Abstract

Healthcare financing for patients covered by BPJS Kesehatan in hospitals is carried out through a claims mechanism. Delayed BPJS Kesehatan claims represent a critical issue within the healthcare service context in Indonesia. The aim of this study is to identify management strategies that can expedite the eligibility of BPJS Kesehatan claims at Restu Ibu Hospital in Balikpapan. This research is conducted using a descriptive qualitative approach, with data collection through interviews and Focus Group Discussions (FGD). The informants consisted of one doctor, three coders, and one verifier. The study begins by identifying the claim service system situation, focusing on both internal aspects (Strengths and Weaknesses) and external aspects (opportunities and Threats), also known as SWOT analysis. This study identifies several strategies, including: 1) Enhancing the competence of staff and medical personnel through regular training; 2) Developing a more advanced and integrated information system; 3) Improving communication with BPJS Kesehatan; 4) Improving documentation and data verification; and 5) Strengthening coordination with relevant units.
PENGARUH PEMISAHAN LAYANAN BPJS DAN NON-BPJS, KUALITAS PELAYANAN MEDIS, DAN FASILITAS POLIKLINIK TERHADAP KEPUASAN PASIEN DI RS SWASTA TANGERANG Mona Rahmadia; Purwadhi, Purwadhi; Kahar Mulyani; Erliany Syaodih
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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This study investigates the impact of service separation, medical service quality, and polyclinic facilities on patient satisfaction in a private hospital in Tangerang. Based on a survey of 102 respondents, all three variables significantly affect satisfaction. The t-test results show significant effects for each variable (t = 4.127 to 7.695, p < 0.001), and the F-test confirms the model's overall significance (F = 33.900 for BPJS; F = 16.737 for non-BPJS, p < 0.001). Medical service quality and facilities are the most influential factors. Non-BPJS patients report higher satisfaction levels. These findings highlight the need for equitable service improvements across patient
Strategi Penerapan Lean Manajemen dalam Upaya Mengoptimalkan Proses Pelayanan Pasien Rawat Inap di RSUD Datu Pancaitana Kabupaten Bone Risna Fitriana Amusroh; Erliany Syaodih; Yuniati Lestari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 3 (2025): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i3.5217

Abstract

Along with the introduction of the National Health Insurance (JKN) system which began on January 1, 2014, the Indonesian health system is facing increasing challenges with the increasing demand for public services, these services are required to improve accountability and quality of service. Healthcare institutions globally have attempted to adopt the Lean management methodology which aims to improve operational efficiency and overall effectiveness. This is greatly needed with the increasing number of patients being treated in hospitals, this means an increase in the number of patient service activities in the inpatient room, in addition to the increasing need for other resources such as human resources and hospital infrastructure. The purpose of this study is to analyze the inefficiencies in the service process and the use of resources in the inpatient room that have an impact on service quality so that hospitals can create solutions by redesigning processes, controlling waste, and improving workflows using Value Stream Mapping (VSM) analysis. The population in this study was the inpatient service process of Melati RSUD Datu Pancaitana and the research sample was all inpatient nurses of Melati and selected inpatients. This type of research is qualitative descriptive research. Data collection techniques were observation, interviews, questionnaires, field notes, and document reviews. Based on the results of the study, it showed that the flow or process with the most waste value was waste waiting and waste overprocessing, the efficiency level reached 77.7% after the implementation of lean by carrying out the designed added value activities, although in its implementation it faced challenges in the form of process complexity, limited resources, diverse waste, to organizational resistance and technological limitations.
EFEKTIVITAS PEMASARAN DIGITAL, CITRA MEREK, VARIABEL INTERVENING KEPERCAYAAN PASIEN PADA RSGMP NALA HUSADA SURABAYA Soesilo, Diana; Acep Rohendi; Dasrun Hidayat; Erliany Syaodih
Journal of Innovation Research and Knowledge Vol. 4 No. 6: Nopember 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i6.8908

Abstract

Masyarakat saat ini telah memasuki era new digital ecomomy yang ditandai dengan adanya mobile technology, akses internet yang semakin meluas, dan kehadiran teknologi cloud yang digunakan dalam setiap kegiatan ekonomi digital. Dalam upaya memperkuat posisi pada kegiatan ekonomi digital tersebut, upaya pemasaran melalui digital hingga penguatan citra dari suatu perusahaan dilakukan. Tujuannya adalah untuk menarik kepercayaan pasien dan membuat pasien tersebut memilih produk atau jasa dari perusahaan tersebut. Keberadaan digitalisasi ini berdampak terhadap berbagai sektor, yang salah satunya adalah sektor kesehatan. RSGMP Nala Husada sebagai salah satu industry di sektor Kesehatan, ikut memanfaatkan trend perkembangan digitalisasi ini. Melalui beberapa platform yang mereka miliki, mereka mencoba menarik kepercayaan masyarakat melalui strategi pemasaran digital dan penguatan citra mereka yang dipublikasikan di platform-platform digital yang mereka miliki untuk memilih RSGMP Nala Husada sebagai instansi kesehatanya. Penelitian ini bertujuan untuk mengetahui Implikasi Pemasaran Digital dan Citra Merek Terhadap Pilihan RSGMP Nala Husada Melalui Kepercayaan Pasien. Jenis penelitian ini merupakan penelitian kuantitatif dengan jumlah responden 40 orang. Teknis pengumpulan data menggunakan purposive sampling dengan kuesioner. Metode analisis data dalam penelitian ini menggunakan uji pengaruh mediasi (Sobel Test). Hasil penelitian ini menunjukkan bahwa variable pemasaran digital berpengaruh signifikan terhadap keputusan pembelian (0,000), citra merek berpengaruh signifikan terhadap keputusan pembelian (0,000). Kemudian pemasaran digital dan citra merek berpengaruh signifikan (0,000) dan (0,000) terhadap kepercayaan pasien. Secara keseluruhan pemasaran digital dan citra merek berpengaruh signifikan terhadap keputusan pembelian melalui mediasi kepercayaan pasien.
Pengaruh E-Service Quality dan E-Trust terhadap E-Satisfaction dan Dampaknya pada E-Repurchase Intention Pengguna Layanan Konsultasi Media Online Khrisna Ayuningtias, Tyagita; Erliany Syaodih; Wiseto P. Agung
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 4 No. 3 (2024): Da'watuna: Journal of Communication and Islamic Broadcasting (In Press)
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v4i3.1163

Abstract

Apps for telemedicine are becoming increasingly popular as a result of the COVID-19 outbreak. Telemedicine thus competes with other providers to meet patient demand. Many tactics are used to overcome this, such as providing confidence and quality patients. The purpose of this study is to analyze the effect of E-Service Quality and E-Trust on E-Satisfaction and its impact on E-Repurchase Intention on users of Online Medical Consultation Services. This type of research is quantitative. The sample of this study amounted to 100 respondents who had an Online Medical Consultation Service application on a mobile phone and had at least consulted through the application or website at least once. The analysis method used is path analysis. The results of the study show that there is a direct influence between the variables of E-service Quality on E-Satisfaction in users of online medical consultation services. There is a direct influence between E-Trust variables on E-Satisfaction in users of online medical consultation services. There is a direct influence between the variables E-service Quality and E-Trust on E-Satisfaction in users of online consulting services. There is a direct influence between the variables E-service Quality, E-Trust, and E-Satisfaction, on E-Repurchase Intention in users of online medical consultation services. There is an Effect of E-service Quality and E-Trust on E-Satisfaction of 9.9% while the remaining 90.1% (100% - 9.9%) is contributed by other factors. There is an effect of E-service Quality, E-Trust, and E-Satisfaction on E-Repurchase Intention of 34% while the remaining 66% (100% - 34%) is contributed by other factors.
EVALUATION OF THE IMPLEMENTATION OF ELECTRONIC MEDICAL RECORDS IN THE INTENSIVE CARE UNIT OF SUNAN KUDUS ISLAMIC HOSPITAL Listiana Dewi Sartika; Erliany Syaodih; Yani Restiani Widjaja
(IJP) Indonesia Jurnal Perawat Vol 9, No 2 (2024): INDONESIA JURNAL PERAWAT
Publisher : Universitas Muhammadiyah Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26751/ijp.v9i2.2617

Abstract

An electronic medical record (RME) is a real-time, patient-centered medical record that provides information directly and securely to authorized users. With the novelty of RME in the health world, there are still not many studies that address the evaluation of RME in various aspects. This study is to determine the results of the evaluation of RME implementation in terms of roles, programs, regulations obj, objectives/ideal conditions, and hospital income. This study is a qualitative descriptive study. The method used is the interview—data processing with data reduction, organization, and interpretation. The data processing process is processed descriptively. The research was conducted in the Intensive Care Unit (ICU) of Sunan Kudus Islamic Hospital for 4 months from February to June 2024. Sampling technique with purposive sampling to officers related to medical records as many as 4 participants. Inclusion criteria are officers who manage medical records, patient service managers, and case mix. Exclusion criteria: refused to participate in the study. The results showed that RME is running well and has a positive influence in the ICU in terms of roles/functions, programs, regulations, expected goals, and income generation. In the role/function aspect, the informants have carried out their duties well in supporting RME. In the aspect of the program, it has been running well in accordance with the provisions; in the aspect of regulations, there is an SPO RME; in the aspect of goals, RME is beneficial for improving services even though several ideal conditions have not been achieved. In terms of revenue, implementing RME plays a role in increasing hospital revenue. The ideal conditions expected are continuous improvement and socialization through RME and health technology development.
Co-Authors Acep Rohendi Aliyudin, Aceng Amilia Devi Siregar Anasthasia F M Ayomi Angela Azalia Trisna Putri Dale Anggara Dasrun Hidayat Diana Davisca Ridwan Diana Soesilo, Diana Ignatius Wiseto Prasetyo Agung Ike Mega Puspita Kahar Mulyani Khrisna Ayuningtias, Tyagita Listiana Dewi Sartika Mona Rahmadia Purwadhi Purwadhi Risna Fitriana Amusroh Tri Hardining Prawestirini Veranita, Mira Yani Restiani Widjaja Yen Efawati Yuniati Lestari