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All Journal Nursing Care and Health Technology Journal (NCHAT) Journal Of Business, Finance, and Economics (JBFE) Jurnal Manajemen Journal of Innovation Research and Knowledge Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Multidisiplin Sahombu Da'watuna: Journal of Communication and Islamic Broadcasting Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Ilmu Kedokteran dan Kesehatan Indonesia IJP (Indonesia Jurnal Perawat)
Erliany Syaodih
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Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences

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STRATEGI PENGENDALIAN BIAYA OPERASIONAL KLINIK PRATAMA PITALOKA DI KOTA DEPOK Amilia Devi Siregar; Erliany Syaodih; Yani Restiani Widjaja
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

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Abstract: Tujuan Penelitian: Menganalisis situasi internal dan eksternal serta mengidentifikasi faktor-faktor kunci dalam implementasi strategi pengendalian biaya operasional yang sesuai di Klinik Pratama Pitaloka. Fokus utama mencakup evaluasi peran sistem akuntansi pertanggungjawaban, anggaran fleksibel, pemanfaatan teknologi informasi seperti SIM Klinik dan EMR, serta penerapan lean management dalam menekan pemborosan biaya operasional dan meningkatkan efisiensi layanan serta transparansi keuangan. Tinjauan literatur dilakukan dengan menganalisis kumpulan artikel dari berbagai basis data akademik relevan, yang mencakup publikasi dalam sepuluh tahun terakhir serta analisis data primer dan data sekunder yang relevan dengan objek penelitian. Fokus utama adalah pada studi-studi yang membahas strategi pengendalian biaya operasional klinik pratama, termasuk pemanfaatan teknologi informasi, seperti sistem informasi manajemen (SIM) klinik dan rekam medis elektronik (RME), dan strategi lean management. Hasil penelitian ini adalah Klinik Pratama Pitaloka dalam implementasi strategi pengendalian biaya operasional nya meliputi efisiensi sumber daya, digitalisasi layanan melalui SIM klinik, RME, optimalisasi sumber daya dan lean management menunjukkan dampak positif dalam menekan pemborosan biaya operasional dan meningkatkan produktivitas kerja. Tantangan utama termasuk tekanan internal meliputi struktur biaya yang tidak efisien serta belum optimalnya pemanfaatan sistem informasi juga tekanan eksternal meliputi stagnansi tarif kapitasi dan fluktuasi harga kebutuhan medis. Keberhasilan efektivitas pengendalian biaya operasional Klinik Pratama Pitaloka terbukti karena didukung juga oleh penguatan sistem akuntabilitas unit kerja, penerapan sistem akuntansi pertanggungjawaban serta anggaran yang fleksibel. Strategi pengendalian biaya yang diterapkan mencakup efisiensi penggunaan sumber daya, digitalisasi layanan melalui SIM Klinik serta Rekam Medis Elektronik (RME), penguatan sistem akuntabilitas berbasis unit kerja, penerapan sistem akuntansi pertanggungjawaban, anggaran fleksibel, optimalisasi sumber daya dan lean management terbukti mendukung efektivitas pengelolaan biaya. Tantangan harus diatasi dengan sistem operasional yang adaptif, transparan, dan berorientasi pada keberlanjutan layanan. Penelitian lebih lanjut diperlukan untuk memperkaya pendekatan strategis dalam pengendalian biaya operasional klinik pratama secara lebih kontekstual dan aplikatif.
STRATEGI PENGEMBANGAN KLINIK MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALISIS MENURUT PERSEPSI PASIEN(STUDI KUALITATIF DI KLINIK PRATAMA RAWAT INAP MEGA BAGUS CLINIC 1 WATUKUMPUL PEMALANG JAWA TENGAH) Ike Mega Puspita; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i1.10354

Abstract

The clinic is a provider of basic medical services as a health facility consisting of health workers and medical personnel. Pratama Mega Bagus Clinic 1 Clinic is the only clinic in Watukumpul District, Pemalang Regency, Central Java, which consists of 15 villages based on population data, a total of 75,106 people, so the need for health service facilities in Watukumpul District is very high. For this reason, the researcher conducted research on the development strategy of the mega bagus clinic 1 inpatient primary clinic in order to achieve complete, affordable and qualified health services and facilities. In this study, the researcher will analyze the Clinical Development Strategy Using the Importance Performance Analysis Method Based on Patient Perception. The population in this study is patients enrolled in MBC1 clinics based on patients receiving treatment in January – March 2025.To calculate the level of conformity between the level of importance and the level of patient satisfaction. The results of the analysis of the IPA method obtained items in quadrant A are Tangible, Empaty, and Responsivnes parameters, namely those that discuss the layout and area of the building and the limitations of the rooms, which are obtained with low values
STRATEGI PENGEMBANGAN USAHA KLINIK PRATAMA HEALTHY LIFE BANDUNG DALAM MENINGKATKAN JUMLAH KUNJUNGAN Angela Azalia Trisna Putri; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

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Penelitian ini bertujuan untuk merumuskan strategi pengembangan usaha Klinik Pratama Healthy Life Bandung dalam upaya meningkatkan jumlah kunjungan pasien. Strategi tersebut disusun berdasarkan identifikasi kekuatan, kelemahan, peluang, dan ancaman yang dimiliki klinik.Metode yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan analisis SWOT (Strengths, Weaknesses, Opportunities, Threats). Data dikumpulkan melalui wawancara, observasi, dan studi dokumentasi yang melibatkan manajemen klinik, tenaga medis, dan pasien untuk memperoleh gambaran menyeluruh terkait kondisi internal dan eksternal klinik. Hasil penelitian menunjukkan bahwa Klinik Pratama Healthy Life memiliki kekuatan pada layanan yang beragam, kepemilikan aset sendiri, dan kemitraan dengan BPJS. Kelemahan yang ditemukan adalah keterbatasan fasilitas dan ketergantungan terhadap pasien BPJS. Peluang yang dapat dimanfaatkan termasuk peningkatan pemasaran digital dan kerja sama dengan perusahaan, sedangkan ancaman utama berasal dari persaingan dengan klinik lain dan perubahan regulasi pemerintah. Berdasarkan analisis SWOT, dirumuskan strategi pengembangan usaha berupa peningkatan promosi digital, optimalisasi layanan berbasis teknologi, serta perluasan kerja sama dengan mitra strategis. Strategi-strategi ini diharapkan dapat meningkatkan jumlah kunjungan pasien dan memperkuat daya saing Klinik Pratama Healthy Life Bandung di tengah persaingan industri layanan kesehatan yang semakin kompetitif.
STRATEGI PENGENDALIAN PERSEDIAAN STOK OBAT PROGRAM RUJUK BALIK PASIEN BPJS DI KLINIK ZHAFIR PALEMBANG Dale Anggara; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10634

Abstract

There are several critical issues in managing the inventory of drugs for the Referral Program (PRB) at the Zhafir Clinic in Palembang. Internal audit data from the clinic shows that during the period January-December 2023, there was a stockout of PRB drugs of 27% of the total demand, with an average stockout duration of 3-5 days per incident. This condition resulted in 42% of PRB patients having to receive alternative drugs that did not match the initial prescription from the specialist doctor. This study aims to identify and analyze the Inventory Control Strategy for the BPJS Referral Program Drug Stock at the Zhafir Clinic in Palembang. The research method is a qualitative descriptive study, with a case study approach. The results of the study show that the just in time strategy in managing the inventory of drugs for the Referral Program (PRB) at the Zhafir Clinic in Palembang can reduce or even eliminate unnecessary inventory. Therefore, the clinic does not store large quantities of drugs in the warehouse. That way, storage costs can be minimized and warehouse space can be optimized for other needs. Just in time strategy can reduce waste, such as inventory excess (excess inventory), waiting time (waiting time), and defects (expired drugs).
Strategi Manajemen dalam Mempercepat Kelayakan Klaim JKN/BPJS di Rumah Sakit Restu Ibu Balikpapan: Studi Kualitatif dengan Analisis SWOT Tri Hardining Prawestirini; Erliany Syaodih; Mira Veranita
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 4 No. 2 (2025): Agustus : Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v4i2.5666

Abstract

Healthcare financing for patients covered by BPJS Kesehatan in hospitals is carried out through a claims mechanism. Delayed BPJS Kesehatan claims represent a critical issue within the healthcare service context in Indonesia. The aim of this study is to identify management strategies that can expedite the eligibility of BPJS Kesehatan claims at Restu Ibu Hospital in Balikpapan. This research is conducted using a descriptive qualitative approach, with data collection through interviews and Focus Group Discussions (FGD). The informants consisted of one doctor, three coders, and one verifier. The study begins by identifying the claim service system situation, focusing on both internal aspects (Strengths and Weaknesses) and external aspects (opportunities and Threats), also known as SWOT analysis. This study identifies several strategies, including: 1) Enhancing the competence of staff and medical personnel through regular training; 2) Developing a more advanced and integrated information system; 3) Improving communication with BPJS Kesehatan; 4) Improving documentation and data verification; and 5) Strengthening coordination with relevant units.
PENGARUH PEMISAHAN LAYANAN BPJS DAN NON-BPJS, KUALITAS PELAYANAN MEDIS, DAN FASILITAS POLIKLINIK TERHADAP KEPUASAN PASIEN DI RS SWASTA TANGERANG Mona Rahmadia; Purwadhi, Purwadhi; Kahar Mulyani; Erliany Syaodih
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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This study investigates the impact of service separation, medical service quality, and polyclinic facilities on patient satisfaction in a private hospital in Tangerang. Based on a survey of 102 respondents, all three variables significantly affect satisfaction. The t-test results show significant effects for each variable (t = 4.127 to 7.695, p < 0.001), and the F-test confirms the model's overall significance (F = 33.900 for BPJS; F = 16.737 for non-BPJS, p < 0.001). Medical service quality and facilities are the most influential factors. Non-BPJS patients report higher satisfaction levels. These findings highlight the need for equitable service improvements across patient
Optimalisasi Strategi Manajemen dalam Meningkatkan Daya Saing Apotek Pro LoMedika Fairuz Bachmid; Erliany Syaodih; Yen Emawati
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6119

Abstract

This study aims to analyze the management strategies applied at Apotek Pro LoMedika Manado in order to increase competitiveness in the midst of the tight retail pharmaceutical industry. The background of this research is the condition of the pharmacy which after two years of operation has not been able to finance its own operations and faces competition from several adjacent pharmacies. This research uses a qualitative method with a case study approach through direct observation, in-depth interviews with managers, pharmacists, and pharmacy owners, and review of financial statements for the period January 2023-December 2024. The analysis was carried out using a SWOT framework that maps strengths, weaknesses, opportunities, and threats, then determines the right strategy to deal with market dynamics. The results showed that Pro LoMedika Pharmacy has a strategic position with great opportunities, but faces internal challenges in the form of suboptimal financial and inventory management. From the results of the SWOT analysis, the pharmacy is in quadrant I which is recommended to use an aggressive strategy, which maximizes internal strengths and external opportunities. These strategies include increasing product variety, stock control, optimizing services through POS technology, and collaborating with doctors and suppliers to get competitive prices and credit for goods. In conclusion, the implementation of more structured strategic management is able to become the basis for increasing the competitiveness and sustainability of pharmacy operations in the future.
Pengaruh Budaya Organisasi, Gaji dan Tingkat Stres terhadap Employee Engagement di Puskesmas Sukawati 1 Gianyar Siluh Nyoman Raita Sari; Erliany Syaodih; Yen Efawati
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6258

Abstract

This study investigates the effects of organizational culture, salary, and stress levels on employee engagement at Puskesmas Sukawati 1 Gianyar. Employee engagement is widely recognized as a critical factor that influences productivity, commitment, and organizational performance, particularly in healthcare institutions where service quality depends heavily on staff involvement. The research employed a quantitative approach with a descriptive survey design, involving 80 employees as respondents. Data were collected through questionnaires and documentation, then analyzed using statistical methods to assess both partial and simultaneous relationships among the variables. The findings reveal that organizational culture, salary, and stress levels individually do not exert a significant influence on employee engagement. Similarly, the simultaneous analysis of the three variables shows no significant collective effect on engagement. These results suggest that other factors beyond organizational culture, salary, and stress may play a more substantial role in shaping employee engagement within the context of primary healthcare services. This study contributes to the understanding of employee engagement determinants in health organizations and provides insights for future research to explore additional variables that may strengthen workforce motivation, commitment, and performance in healthcare settings.
Strategi Pemasaran Klinik Telaga Indah Farma Batam dalam Meningkatkan Jumlah Kunjungan Pasien Poppy Putri Pratiwi; Erliany Syaodih; Nining Handayani
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 5 No. 1 (2025): Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v5i1.6780

Abstract

Health is the most important thing in life. Clinics play a role in increasing awareness of the importance of health and disease prevention measures. The type and quality of clinical services determines the superiority of the service which has an impact on the number of patient visits, however there has been a decline in the number of patient visits in the last few months. This condition is caused by several factors including internal factors and external factors, so an appropriate marketing strategy is needed to increase the number of patient visits. This research method is descriptive qualitative using SWOT analysis. Based on the results of this research, it shows that the clinic's marketing strategy is in quadrant III, namely by taking advantage of existing opportunities and developing internally. Marketing strategies include product strategy using system of products strategies, price strategy using economic strategies, place strategy with affordable access, promotion strategy using viral marketing strategies, physical evidence strategy using smart hospitals, people strategy by providing training, and process strategies using process focus strategy.
Strategi Penerapan Lean Manajemen dalam Upaya Mengoptimalkan Proses Pelayanan Pasien Rawat Inap di RSUD Datu Pancaitana Kabupaten Bone Risna Fitriana Amusroh; Erliany Syaodih; Yuniati Lestari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 3 (2025): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i3.5217

Abstract

Along with the introduction of the National Health Insurance (JKN) system which began on January 1, 2014, the Indonesian health system is facing increasing challenges with the increasing demand for public services, these services are required to improve accountability and quality of service. Healthcare institutions globally have attempted to adopt the Lean management methodology which aims to improve operational efficiency and overall effectiveness. This is greatly needed with the increasing number of patients being treated in hospitals, this means an increase in the number of patient service activities in the inpatient room, in addition to the increasing need for other resources such as human resources and hospital infrastructure. The purpose of this study is to analyze the inefficiencies in the service process and the use of resources in the inpatient room that have an impact on service quality so that hospitals can create solutions by redesigning processes, controlling waste, and improving workflows using Value Stream Mapping (VSM) analysis. The population in this study was the inpatient service process of Melati RSUD Datu Pancaitana and the research sample was all inpatient nurses of Melati and selected inpatients. This type of research is qualitative descriptive research. Data collection techniques were observation, interviews, questionnaires, field notes, and document reviews. Based on the results of the study, it showed that the flow or process with the most waste value was waste waiting and waste overprocessing, the efficiency level reached 77.7% after the implementation of lean by carrying out the designed added value activities, although in its implementation it faced challenges in the form of process complexity, limited resources, diverse waste, to organizational resistance and technological limitations.
Co-Authors Acep Rohendi Amilia Devi Siregar Anasthasia F M Ayomi Angela Azalia Trisna Putri Dale Anggara Dasrun Hidayat Diana Davisca Ridwan Diana Soesilo, Diana Edy Husnul Mujahid Efawati, Yen Fairuz Bachmid I Putu Sudayasa Ignatius Wiseto Prasetyo Agung Ike Mega Puspita Kahar Mulyani Khrisna Ayuningtias, Tyagita Listiana Dewi Sartika Mona Rahmadia Nining Handayani Poppy Putri Pratiwi Purwadhi Purwadhi Putu Agustin Kusumawati Rinawati Rinawati Risna Fitriana Amusroh Siluh Nyoman Raita Sari Tharik Akbar Tri Hardining Prawestirini Veranita, Mira Yani Restiani Widjaja Yen Emawati Yuniati Lestari