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All Journal Formosa Journal of Applied Sciences (FJAS)
Anjani, Ayu Putu Mira Nafa
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Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Social Sciences

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The Influence of Job Satisfaction and Loyalty on OCB at Hilton Garden Inn Ngurah Rai Airport Anjani, Ayu Putu Mira Nafa; Sulistyawati, Ni Luh Ketut Sri; Jata, I Wayan
Formosa Journal of Applied Sciences Vol. 3 No. 9 (2024): September 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v3i9.11263

Abstract

Organizational Citizenship Behavior (OCB) impacts various aspects such as job satisfaction and employee loyalty. This study aims to determine the effect of employee satisfaction and loyalty on OCB at Hilton Garden Inn Ngurah Rai Airport. The research population includes the employees of Hilton Garden Inn, with a sample of 76 respondents using a census sampling method. The analysis was conducted using simple linear regression and SPSS version 26 for Windows as the analytical tool. The results of this study indicate that both job satisfaction and employee loyalty have a positive and significant influence on organizational citizenship behavior, both partially and simultaneously. The contribution of job satisfaction and loyalty to organizational citizenship behavior is 56.5%.
Co-Authors Jata, I Wayan Sulistyawati, Ni Luh Ketut Sri