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All Journal Madani: Multidisciplinary Scientific Journal Proceeding International Conference on Islamic Economics Community Services
Akbar, Rohid
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Service Quality Improvement Strategy in Increasing Customer Satisfaction Abrar, Muhammad Farid; Akbar, Rohid; Harahap, Isnaini; Yafiz, Muhammad
Proceeding International Conference on Islamic Economics Community Services (ICIECS) Vol 1 (2023): Proceeding International Conference on Islamic Economics Community Services
Publisher : Universitas Islam Negeri Sumatera Utara

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Abstract

This article discusses the effect of service quality on customer satisfaction at Warung Bakso Iga Sapi Evi Sugik, which has been operating since 2019 in Titi Besi, Batang Serangan District, Langkat Regency. With increasing competition in the culinary field, this research uses in-depth interviews and training methods to understand customer expectations and improve service quality. The results showed that customers and management have not fully realized the importance of service quality. The training provided aims to speed up serving time, increase employee responsiveness, and create a comfortable environment. The findings show that good service quality, including the dimensions of reliability, responsiveness, assurance, empathy, and physical evidence, significantly affects customer satisfaction. By implementing a strategy that focuses on improving quality and customer satisfaction, Warung Bakso Iga Sapi Evi Sugik is expected to strengthen competitiveness and increase sales.
Analisis Manajemen Risiko Operasional Dalam Industri Perbankan Akbar, Rohid; Prasetyo, Gilang Dwi; Deary, Muhammad; A, Arsyadona
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 12 (2025): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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This research emphasizes the importance of operational risk management in the Indonesian banking industry to maintain financial stability. Using a qualitative methodology and descriptive design, this research analyzes the implementation of risk management based on literature studies and official documents from OJK. The results show that effective risk management involves identifying, measuring, monitoring and controlling the risks faced by banks. Improved human resource competencies and implementation of good corporate governance principles are required to overcome challenges in risk management. Recommendations are provided to strengthen risk management practices, expected to contribute to the health of the banking sector and national economic growth.
Co-Authors A, Arsyadona Abrar, Muhammad Farid Deary, Muhammad Isnaini Harahap Prasetyo, Gilang Dwi Yafiz, Muhammad