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All Journal Jurnal Pengabdian Masyarakat Bhinneka Madani: Multidisciplinary Scientific Journal Proceeding International Conference on Islamic Economics Community Services
Akbar, Rohid
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Service Quality Improvement Strategy in Increasing Customer Satisfaction Abrar, Muhammad Farid; Akbar, Rohid; Harahap, Isnaini; Yafiz, Muhammad
Proceeding International Conference on Islamic Economics Community Services (ICIECS) Vol 1 (2023): Proceeding International Conference on Islamic Economics Community Services
Publisher : Universitas Islam Negeri Sumatera Utara

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Abstract

This article discusses the effect of service quality on customer satisfaction at Warung Bakso Iga Sapi Evi Sugik, which has been operating since 2019 in Titi Besi, Batang Serangan District, Langkat Regency. With increasing competition in the culinary field, this research uses in-depth interviews and training methods to understand customer expectations and improve service quality. The results showed that customers and management have not fully realized the importance of service quality. The training provided aims to speed up serving time, increase employee responsiveness, and create a comfortable environment. The findings show that good service quality, including the dimensions of reliability, responsiveness, assurance, empathy, and physical evidence, significantly affects customer satisfaction. By implementing a strategy that focuses on improving quality and customer satisfaction, Warung Bakso Iga Sapi Evi Sugik is expected to strengthen competitiveness and increase sales.
Analisis Manajemen Risiko Operasional Dalam Industri Perbankan Akbar, Rohid; Prasetyo, Gilang Dwi; Deary, Muhammad; A, Arsyadona
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 12 (2025): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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This research emphasizes the importance of operational risk management in the Indonesian banking industry to maintain financial stability. Using a qualitative methodology and descriptive design, this research analyzes the implementation of risk management based on literature studies and official documents from OJK. The results show that effective risk management involves identifying, measuring, monitoring and controlling the risks faced by banks. Improved human resource competencies and implementation of good corporate governance principles are required to overcome challenges in risk management. Recommendations are provided to strengthen risk management practices, expected to contribute to the health of the banking sector and national economic growth.
Implementasi Pelatihan Kewirausahaan sebagai Upaya Menumbuhkan Jiwa Ekonomi Kreatif pada Siswa MTs Al- Ikhlas Perk. Membang MudaPerkebunan Membang Muda Atika, Nanda Nurul; Salsabilla, Salsabilla; Lubis, Syavina Nadhira; Akbar, Rohid; Sampurna, Ahmad
Jurnal Pengabdian Masyarakat Bhinneka Vol. 4 No. 3 (2026): Bulan Februari
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v4i3.1045

Abstract

Pelatihan wirausaha adalah langkah strategis untuk mengembangkan semangat ekonomi kreatif dan kemandirian dalam diri generasi muda sejak mereka masih di bangku sekolah. Tujuan dari kegiatan ini adalah untuk memperluas wawasan, keterampilan, dan pola pikir kewirausahaan di kalangan pelajar MTs Al-Ikhlas Perkebunan Membang Muda. Metode yang diterapkan adalah pembelajaran partisipatif dengan pendekatan belajar sambil melakukan, di mana para siswa berperan aktif di setiap tahap aktivitas kewirausahaan. Tahapan yang terlibat mencakup perencanaan bisnis, pelaksaan pembuatan produk dan evaluasi. Pelatihan kewirausahaan diadakan selama dua hari dan diikuti oleh 40 siswa kelas IX, dengan bimbingan dari mahasiswa yang terlibat dalam Kuliah Kerja Nyata (KKN) dan guru-guru. Bimbingan diberikan secara mendalam untuk membantu siswa memahami berbagai konsep kewirausahaan, mengelola usaha, dan mengatasi tantangan yang muncul sepanjang proses. Hasil dari pelatihan ini menunjukkan peningkatan dalam tingkat antusiasme, kreativitas, dan pemahaman siswa terhadap konsep kewirausahaan dan ekonomi kreatif. Selain itu, kegiatan ini juga berdampak positif pada pengembangan karakter siswa, termasuk kemandirian,. pelatihan kewirausahaan yang berbasis praktik terbukti efektif dalam menumbuhkan semangat kewirausahaan dan ekonomi kreatif di kalangan siswa serta memiliki potensi untuk menjadi model pembelajaran kewirausahaan yang aplikatif dan relevan untuk diterapkan di sekolah.
Co-Authors A, Arsyadona Abrar, Muhammad Farid Atika, Nanda Nurul Deary, Muhammad Isnaini Harahap Lubis, Syavina Nadhira Prasetyo, Gilang Dwi Salsabilla, Salsabilla Sampurna, Ahmad Yafiz, Muhammad