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Kualitas Pelayanan dan Keputusan Berkunjung di Atraksi Alam dan Buatan Malalayang Beach Walk Kota Manado Christine P. E. Porajow; Steven Y. Kawatak; Yelly A. Walansendow; Dheanie Z. O. Anggoh
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 2 No. 4 (2023): November 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v2i4.2640

Abstract

Malalayang Beach Walk is a new leading destination in Manado City which is unique because it is a combination of natural tourist attractions and artificial tourist attractions. This tourist destination is located along the coast on the Trans Sulawesi route which is heavily traveled by local residents and immigrants from various other areas. This destination is known to have an important social and economic influence on the local community, so maintaining good and consistent service quality at this destination is the right step. This research was carried out with the aim of finding out how strong the influence of service quality is on tourists' visiting decisions at Malalayang Beach Walk. The data in this study was obtained from 100 respondents selected using accidental sampling technique. The data obtained was then processed using a quantitative approach through SmartPLS 3.0 analysis. The research result shows that service quality has a strong and significant influence on tourists' decisions to visit Malalayang Beach Walk.
Partisipasi Masyarakat dalam Pengembangan Kepariwisataan di Kelurahan Bitung Karangria Manado Steven Y. Kawatak; Teddy Tandaju; Yelly A. Walansendow; Karyn M. A. Koyongian
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 3 No. 1 (2024): February 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v3i1.3175

Abstract

Bitung Karangria Sub-district is located in a strategic location and has great potential for development. Apart from optimal support by the government, the success of tourism development cannot be separated from the active participation of the community. This research aims to see the extent of community participation in Bitung Karangria Sub-district in making local tourism development a success and also to determine the driving and inhibiting factors encountered by the community. The method used is a descriptive qualitative approach, where data is collected through interviews with the government and local communities. The research results show that the community has actively participated through participation in the form of donations of ideas and energy as well as through participation by implementing their skills. It was also found that several factors driving local community participation were the opportunity to improve economic welfare, the existence of psychological support from the government which was willing to listen to input and criticism from the community and the presence of elements of society who had a strong tourism knowledge background. However, there are several factors that hinder community participation, for example the lack of readiness and awareness to participate and the inadequate knowledge and skills of some communities to participate actively.   ABSTRACT Bitung Karangria Sub-district is located in a strategic location and has great potential for development. Apart from optimal support by the government, the success of tourism development cannot be separated from the active participation of the community. This research aims to see the extent of community participation in Bitung Karangria Sub-district in making local tourism development a success and also to determine the driving and inhibiting factors encountered by the community. The method used is a descriptive qualitative approach, where data is collected through interviews with the government and local communities. The research results show that the community has actively participated through participation in the form of donations of ideas and energy as well as through participation by implementing their skills. It was also found that several factors driving local community participation were the opportunity to improve economic welfare, the existence of psychological support from the government which was willing to listen to input and criticism from the community and the presence of elements of society who had a strong tourism knowledge background. However, there are several factors that hinder community participation, for example the lack of readiness and awareness to participate and the inadequate knowledge and skills of some communities to participate actively.
Persepsi Konsumen terhadap Harga, Kualitas, dan Risiko di Resto Tuna House Mega Mas Manado Yelly A. Walansendow; Steven Y. Kawatak; Ponomban, Teresa; Vincentius W. Rengkung
MAMEN: Jurnal Manajemen Vol. 1 No. 4 (2022): Oktober 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v1i4.1045

Abstract

Tuna House Mega Mas is an iconic seafood restaurant that is located in the central business district in Manado City, North Sulawesi Province. Due to the COVID-19 pandemic, this restaurant also experiences a decrease in the number of customers. One crucial determinant to obtain new and to retain existing customers is by being perceived positively by customers. This research aimed to ascertain the perception of Tuna House Mega Mas’ customers in terms of price, quality, and risk variables. Each variable was then divided into four indicators accordingly. To find out customers’ perception, a descriptive quantitative method was used by distributing questionnaires to 30 respondents, who were chosen randomly. Each variable and indicator was then compared to the range to find out which category it fell into. The result of this research showed that customers agree that Tuna House Mega Mas’ performance, in terms of price, quality, and risk, was well perceived