Nikmah, Filda
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ANALYSIS OF SUPPLY CHAIN ​​RESILIENCE IN MSMES IN BANYUMAS DURING AND AFTER THE PANDEMIC COVID-19 Gumintang, Bagas; Nikmah, Filda; Wijaya, Anas; Haryadi, Lintang; Delian, Almas; Putra, Farhan
Jurnal Manajemen Bisnis dan Terapan Vol. 3 No. 1 (2025): MEISTER January 2025
Publisher : This journal is published by the Vocational School of Universitas Sebelas Maret.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/meister.v3i1.1977

Abstract

This research aims to analyze the learning process by MSMEs in Banyumas during the COVID-19 pandemic, which entered Indonesia in early March 2020, as well as develop strategies to support supply chain resilience. This research uses a case study design with a qualitative descriptive approach. Data collection was carried out through interviews and observations. The interview results were transcribed and analyzed using an analysis template through the coding obtained. The research results show that each MSME has its way of studying the business situation to maintain the supply chain during the COVID-19 pandemic. Some informants collaborated with online service applications because of government regulations regarding distance restrictions in public places, business environments, and facility changes. Limited external activities force business actors to make supply chain processes effective. Changes in the supply chain process impact supply adjustments, affecting the storage system according to the flow of raw materials in and out. The availability of raw materials and the level of customer demand influence production activities. MSME players are carrying out a learning process to survive during the COVID-19 pandemic by prioritizing profits. MSME players implement several strategies to maintain the supply chain during the learning process. These strategies can be developed based on the results of learning by MSME actors. Strategy development is carried out through credit restructuring, competing through promotions, collaboration between MSME players, product innovation based on learning experiences, improving support services, reducing company operational costs, and focusing on market targets.
Formulasi Standar Operasional Prosedur (SOP) untuk Meningkatkan Efisiensi Operasional di Divisi Operasional CV. Langgeng Jaya Gumintang, Bagas; Nikmah, Filda; Prayogi, Joni; Qomaruzzaman, Ruby; Sisunandar, Nararyan
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 11 (2025): JPTI - November 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.1439

Abstract

Pada era globalisasi, perusahaan ritel menghadapi tantangan besar dalam menjaga efisiensi dan efektivitas operasional guna mempertahankan daya saing. CV. Langgeng Jaya sebagai perusahaan ritel aksesoris elektronik masih mengalami kendala pada aspek pengelolaan stok, pelayanan pelanggan, dan tata kelola administrasi, yang ditandai dengan inkonsistensi pencatatan stok, proses retur yang lambat, serta keterlambatan pelaporan transaksi outlet. Penelitian ini bertujuan untuk memformulasikan Standar Operasional Prosedur (SOP) yang dapat meningkatkan efisiensi dan efektivitas operasional perusahaan. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan teknik wawancara mendalam kepada Supervisor Outlet serta studi dokumentasi proses operasional yang sudah berjalan. Hasil penelitian menunjukkan bahwa formulasi tiga SOP, yaitu SOP Stock Opname, SOP Retur Penjualan Customer Outlet (Retail), dan SOP Pelaporan Transaksi Outlet, mampu menjawab permasalahan yang dihadapi. Penerapan SOP Stock Opname meningkatkan akurasi data persediaan, SOP Retur Penjualan mempercepat dan menstandardisasi proses retur pelanggan, sedangkan SOP Pelaporan Transaksi Outlet memperkuat transparansi keuangan dan akuntabilitas administrasi. Secara keseluruhan, hasil penelitian ini menegaskan bahwa penyusunan SOP yang tepat dapat meningkatkan konsistensi pelayanan, meminimalkan kesalahan operasional, serta memperkuat tata kelola perusahaan dalam menghadapi persaingan ritel yang semakin kompetitif.