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All Journal Pharmaceutical And Biomedical Sciences Journal (PBSJ)
Adhamira, Rania
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Public Health

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Hubungan Sosiodemografi Pasien dengan Pengetahuan Pasien tentang Pelayanan Informasi Obat menggunakan Telefarmasi (E-Pharmacy) Restinia, Mita; Mustafidah, Mabrurotul; Adhamira, Rania; Kinanti, Annisa Putri
Pharmaceutical and Biomedical Sciences Journal (PBSJ) Vol. 6 No. 1 (2024)
Publisher : Pharmaceutical and Biomedical Sciences Journal (PBSJ)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/pbsj.v6i1.31900

Abstract

E-pharmacy or telepharmacy is a form of ICT-based health service that facilitates consultation with medical practitioners. Telepharmaceutical services in Indonesia have not been implemented widely. This is because ICT access has not been perfectly spread throughout Indonesia. There is also still little socialization related to telepharmaceuticals, so that the understanding of telepharmaceuticals cannot reach the public, which causes telepharmaceuticals to not being implemented properly. This study aims to determine the relationship between the sociodemographic characteristics of respondents and the level of patient knowledge of drug information services using telepharmacy. This research is a descriptive quantitative correlation research. Respondents in this study amounted to 401 people. Statistical test using Chi Square test obtained p value < 0.05 for age and education test with telepharmaceutical knowledge, which can be concluded that there is a relationship between respondent's age and education with telepharmaceutical knowledge; and p value > 0.05 for the test of gender, occupation, frequency of application use with telepharmaceutical knowledge, which can be concluded that there is no relationship between gender, occupation, frequency of application use and telepharmaceutical knowledge.
Study of Consumer Satisfaction Levels with E-Pharmacy Services Using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) Mustafidah, Mabrurotul; Shavira, Rurynta Ferly; Adhamira, Rania; Kinanti, Annisa Putri; Citraningsih, Kinanti
Pharmaceutical and Biomedical Sciences Journal (PBSJ) Vol. 6 No. 1 (2024)
Publisher : Pharmaceutical and Biomedical Sciences Journal (PBSJ)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/pbsj.v6i1.37922

Abstract

E-pharmacy is one of the efforts to improve pharmaceutical services to make them easier and more efficient. Customer Satisfaction Index (CSI) is a scale that can describe consumer satisfaction with a product or service. Customer satisfaction with e-pharmacy services can be assessed by the value of customer expectations for service quality and the reality of the service performance received. This study aims to examine the level of consumer satisfaction, expectations, and priorities for attribute improvement in the dimensions of e-pharmacy services so that service providers can evaluate and improve their services. Furthermore, the analytical method in this study uses an analysis of the results of the gap based on the Service Quality (Servqual), Customer Satisfaction Index (CSI), and Importance Performance Analysis (IPA). The results of this study indicate that attributes' performance on the dimensions of e-pharmacy services is not satisfactory. Customer satisfaction in e-pharmacy service is 86.11% or in the 'very satisfied' category. Meanwhile, the service attribute prioritized for service providers is to improve the guarantee that the drugs given are in good condition (by showing the drug's expiration date).
Co-Authors Citraningsih, Kinanti Kinanti, Annisa Putri Mita Restinia Mustafidah, Mabrurotul Shavira, Rurynta Ferly